ANNAWINDA Crosby
Jacksonville,FL
Summary
Collaborative, friendly, and driven professional with over 13 years of experience in the industry. Delivers high-quality and consistent customer service while multitasking in fast-paced work environments. Skilled in marketing store products, resulting in a 10% annual revenue increase.
Overview
18
18
years of professional experience
Work History
Beauty Advisor
Lancome Paris, Loreal de Luxe International, Bahrain Dutyfree, Loccitane en Provence
02.2016 - 06.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted vital items.
- Maintained counter and display areas for cleanliness and organization.
- Identified customers' skin and hair needs to assist in choosing the best products.
- Promoted additional products and services with a diverse selection to increase sales numbers and revenue.
- Developed in-depth product knowledge and kept up to date with the latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Trained 13 new staff in product knowledge and customer service protocols.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Sales Assistant
Evans Store, Alshaya Trading Company
08.2012 - 02.2016
- Helped customers locate products and checked store systems for merchandise at other sites.
- greeted customers with prompt and polite support in person and on the phone.
- remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff.
- established rapport with customers using active listening and interpersonal skills.
Beauty Advisor
Jawad Business Group
10.2011 - 07.2012
- Answered customer questions about products and services, helped locate merchandise, and promoted vital items.
- She maintained counter and display areas for cleanliness and organization.
- We identified customers' skin and hair needs to assist in choosing the best products.
- She promoted additional products and services with a diverse selection to increase sales numbers and revenue.
- She recommended specific hair and beauty products to meet individual customer needs.
- Developed in-depth product knowledge and kept up to date with the latest trends in beauty to avail of resources and apply best practices.
- I trained new staff in product knowledge and customer service protocols.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Food Attendant
Jasmis Corporation
05.2009 - 08.2011
- I adhered to all safety and sanitation standards while preparing and delivering food.
- Cleaned and maintained the dining area and condiment stations.
- I resupplied napkins, cutlery, dishes, and condiments on food service stations.
- I assisted customers with information regarding menu offerings and nutrition information.
O Box 2415 Manama Kingdom of Bahrain
10.2006 - 12.2008
- Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every costumer, maintaining standards, solid product knowledge, and other aspects of customer service.
- Maintain awareness of all promotions and advertisements.
- Accurately and efficiently ring on till register and maintain all cash media registers.
Salon Supervisor
Bruno's Barbers, Fort Bonifacio Global City
10.2003 - 10.2006
- Ensuring the needs of clients demand and information
- Attend to customer inquiries and assist them with services they need
- supervised all the staff in their designated duties and ensure customer satisfaction.
- Also, in charge of proper ordering of beauty products, monthly inventories, and monthly meetings with owner and the staff.
- In- charge of every month's employees' payroll.
Cashier/Sales Staff
Bench Boutique
12.2002 - 05.2003
- Responsible for giving satisfaction to the customer using good customer service
- I am giving the customer proper knowledge of the company policies regarding return and exchange.
Inventory Clerk
Uniwide, Edsa Central Mandaluyong
05.2001 - 12.2002
- Completed physical inventory counts each month.
- She maintained inventory counts, tracked usage, and documented variances.
- She recorded information, shortages, and discrepancies to keep records current and accurate.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- I kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Performed data entry and completed proper paperwork.
Head Cashier/Sales Staff
Oshkosh B' Gosh, Glorrietta
04.2001 - 12.2001
- Trained, mentored, and developed ten new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and maintained accurate logs.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with particular actions such as discounts.
- Led cashiers and associates in providing thoughtful customer service.
Education
Bachelor - Business Administration, Marketing
Polytechnic University of the Philippines
Skills
Skills
Customer Service
Sales & Negotiation Strategy
Creative Thinking
Effective Communication
Cash Transactions
Detail-oriented
Product Knowledge
Dependability
POS System
CRM
Basic Math
Collaboration
Friendly
Fluent in English/Tagolog
Punctual
Timeline
Beauty Advisor
Lancome Paris, Loreal de Luxe International, Bahrain Dutyfree, Loccitane en Provence
02.2016 - 06.2019
Sales Assistant
Evans Store, Alshaya Trading Company
08.2012 - 02.2016
Beauty Advisor
Jawad Business Group
10.2011 - 07.2012
Food Attendant
Jasmis Corporation
05.2009 - 08.2011
O Box 2415 Manama Kingdom of Bahrain
10.2006 - 12.2008
Salon Supervisor
Bruno's Barbers, Fort Bonifacio Global City
10.2003 - 10.2006
Cashier/Sales Staff
Bench Boutique
12.2002 - 05.2003
Inventory Clerk
Uniwide, Edsa Central Mandaluyong
05.2001 - 12.2002
Head Cashier/Sales Staff
Oshkosh B' Gosh, Glorrietta
04.2001 - 12.2001
Bachelor - Business Administration, Marketing
Polytechnic University of the Philippines
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