Annaya Hines

GPA: 3.8

• Received HOPE Scholarship

• Established productive relationships with high school counselors, promoting college awareness among their students.
• Participated in professional development opportunities, staying current on industry trends and best practices in student recruitment and enrollment management.
• Managed a caseload of applicants, guiding them through each stage of the enrollment process efficiently and professionally.
• Collaborated with academic departments to ensure accurate program information was provided to prospective students.
• Coordinated orientation programs for incoming students, facilitating smooth transitions into college life.
• Enhanced the student experience through providing guidance on course selection and degree requirements.
• Implemented data-driven techniques to identify areas where improvements could be made within the enrollment process, leading to higher efficiency and better outcomes.
• Conducted informative campus tours for prospective students, leading to increased interest in university programs.
• Supported retention efforts by identifying at-risk students and connecting them with appropriate resources.

• Facilitated skill-building groups for clients, focusing on coping strategies, stress reduction techniques, and self-care practices.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Advocated for clients'' rights within various legal settings such as court hearings or child welfare conferences to ensure access to appropriate services or supports.
• Presented clinical documentation and observations to interdisciplinary team.
• Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
• Supported organizational growth by presenting at conferences, publishing articles on clinical best practices, and participating in research studies related to social work interventions.

• Conferred with clients and other involved parties to gather and track case information.
• Conducted detailed client intakes and entered information into company database.
• Assisted counsel in preparing answers, providing documentation, and information for discovery request.
• Prepared legal briefs, motions, and pleadings.
• Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
• Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
• Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
• Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
• Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
• Edited and proofread legal documents to verify accuracy.
• Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
• Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.

• Preparing and Revising Estate Documents
• Final Will and Testament Formatting
• Legal Document Assembly
• Consultation and Signing Facilitation
• Notarizing
• E-Filing
• Legal Research and Analysis
• Direct Support to attorneys and coordination of transactional closings/signings
• Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
• Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
• Communicated pertinent information to clients via phone, email, and mail.
• Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Assisted attorneys with reviewing and organizing witness reports.
• Produced legal documents such as briefs, pleadings and appeals.
• Generated leads to meet and exceed revenue goals by identifying new clients.
• Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Completed electronic filings, initiated billing statements, and managed firm administrative matters.
• Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
• Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
• Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
• Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
• Responded to client inquiries to provide accurate legal advice and offer assistance.
• Created weekly, monthly and quarterly expense reports.
• Completed electronic filings, initiated billing statements, and managed firm administrative matters

• Presided over employee relations including investigative proceedings into EEOC charges and other complaints as well as union grievance reviews.
• Participated and facilitated in regional recruiting events, contract startups and assisted with new hire onboarding.
• Performed HR compliance audits into hiring, E-Verify, and recordkeeping practices.
• Advised leadership on performance management, compensation analysis, legal issues, compliance, and collective bargaining.
• Managed location HR staff, and as well over process opening and closing of bi-weekly, monthly payroll including commissions and bonus payouts.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Used technologically relevant digital systems to manage payroll and benefits programs.
• Supervised and mentored direct reports and developed talented HR teams.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Processed employee claims involving performance issues and harassment.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
• Organized and led staff orientation programs and training to promote collaboration.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
• Guided leaders and employees on company policies, programs, benefits and salary administration.

• Evaluating Potential Purchases
• Strategy Development
• Records Maintenance and Reporting
• Analyze Contract Structure
• General AP Billing
• AP Invoicing
• Check Printing
• ACH and Wire Processing
• Reconciling Cash Accounts
• Balance Sheets
• Aided manager in examining company finances to develop strategies in reducing costs and maximizing revenues.
• Developed client rapport by efficiently addressing incoming correspondence and resolving 50 A/P inquires per day.
• Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.
• Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.

• Employee File Documentation and Control
• Implementation of Policy and Procedure Modification from Senior Leadership
• Training and Development of New Employees
• Employee Events Coordination
• Analyzed and visualized financial data to create and occasionally deliver presentations reporting financial performance for senior leadership
• Recorded financial transactions and reconciled accounts in accounting software to generate financial statements in accordance with GAAP
• Office administrative tasks such as planning and coordinating meetings, handling
• Office mail processing, transcribing meeting agendas and minutes, compiling data, creating reports, ordering supplies
• Entered figures using 10-key calculator to compute data quickly.
• As well as data entry of monthly sales reports for the marketing department
• I also process invoices and am responsible for some other basic accounting tasks.
• Created detailed expense reports to facilitate reimbursement for business expenses incurred.
• Matched purchase orders with invoices and recorded necessary information.
• Supported management by processing invoices and documents with consistent on-time delivery.

• Microsoft Office Proficiency
• Creative Design
• Insurance Claim Process
• Obituary Writing
• EDRS Death Certificate Skills
• Prepared Funeral Contracts
• In this role, I prepared death certificates and drafted obituaries
• As well as make certain to distribute funeral service information and obituaries to the proper newspapers and media sources
• Also, I was responsible for doing the initial consultation with families, as well as providing any information or answering any inquiries
• Helped clients select caskets, markers and memorial options.
• Facilitated family meetings to ensure communication and collaboration between family members.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
• Secured and filed burial permits and made funeral arrangements.
• Performed embalming procedures and updated case study reports.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Navigated insurance correspondence and obtained proper medical documentation for departed according to estate designations and legal considerations.

• Responsible for providing a great experience for guests by having great customer service and being able to solve problems quickly while working under pressure
• Presenting
• Statements and collecting payments from departing guests
• Making and confirming reservations
• Keep track of room rates and status
• Registering and assigning guests to rooms
• Responds to guests complaints and requests and resolves issues in a timely manner
• Direct guests by maintaining employee and department directories.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handled cash transactions and maintained sales and payments records accurately.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

• Contributed to team effort by accomplishing related results as needed.
• Identified plans and resources required to meet project goals and objectives.
• Developed and implemented project plans and budgets to ensure successful execution.
• Coordinated material procurement and required services for projects within budget requirements.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines