Annayely Perez
Peoria,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Telephone Operator
Family Practice Specialists
09.2021 - Present
- Answering, screening and directing calls on a multi-line phone system in a professional and friendly manner. Transferring calls to their appropriate departments. Also, emailing the phone messages to the appropriate staff member when patients return phone calls.
- Assist the back office department with rooming patients for the physicians.
- First year of employment with the company I assisted the Medical Assistants with phlebotomy tasks since I hold a Phlebotomy Certificate.
- Assist in different departments when a Spanish translator is needed.
General Laborer
DHL Supply Chain
09.2024 - 05.2025
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
Customer Service Representative
Wells Fargo
06.2020 - 05.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted Customers with opening a new account or closing of existing accounts.
Fast Food Worker
McDonald's
06.2019 - 04.2020
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
- Collaborated with other team members to ensure timely completion of tasks.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Operated cash register to process customer payments accurately and efficiently.
- Trained new employees on job duties and safe operation of kitchen equipment.
Education
Certificate - Medical Laboratory Technology
Phlebotomy Training Specialists
Phoenix, AZ08-2021
High School Diploma -
North Canyon High School
Phoenix, AZ05-2020
Skills
- Scheduling
- Account Updating
- Complaint Resolution
- Data Entry
- Inbound and Outbound Calling
- Data Collection
- Credit Card Payment Processing
- Microsoft Office Suite
- Call Center Operations
- Active Listening
- Conflict Resolution
- Professional Telephone Demeanor
Timeline
General Laborer
DHL Supply Chain
09.2024 - 05.2025
Telephone Operator
Family Practice Specialists
09.2021 - Present
Customer Service Representative
Wells Fargo
06.2020 - 05.2021
Fast Food Worker
McDonald's
06.2019 - 04.2020
Certificate - Medical Laboratory Technology
Phlebotomy Training Specialists
High School Diploma -
North Canyon High School
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