Ann Boehnlein Russo
KRB Move Management
The Villages,FL
1
Certification
10
years of professional experience
Highly skilled and dedicated Massage Therapist with over 29 years of professional experience in administering diverse massage techniques to enhance client wellness and satisfaction. Proven track record in client retention and personalized care, backed by strong skills in Swedish and sports massage, specializes in back neck and TMJ pain, aromatherapy, and customized treatment plans. Over 10 years of experience in working with needs and limitations of seniors. A deep passion for holistic health and client well-being. A Detail-oriented individual with exceptional communication. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Team Lead and Project Manager
8 Years 5 Months- Oversaw packing and labeling processes and maintained inventory control to safeguard client belongings and support accurate move execution.
- Helped to plan an efficient senior citizen move to an independent living faculty from their home with crew assignments and site logistics for a smooth transition.
- Trained team members in move procedures, safety practices, and customer service expectations.
- Monitored job progress, resolved onsite issues, and adjusted workflows to maintain relocation timelines.
- Delivered structured onboarding instruction on company procedures and safety requirements to support safe, consistent operations.
- Demonstrated professionalism and adherence to company values to reinforce team commitment to excellence.
- Provided coaching on job-task techniques to support efficient task completion by team members.
- Leveraged strategic thinking, innovation, and problem-solving capabilities to influence positive organizational change and reinforce consistent leadership style.
- Managed move details, updated project plans, and resolved issues to sustain consistent service delivery.
- Monitored documentation estimates and project records to maintain reporting clarity and accountability.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and exceeding expectations throughout engagement processes.
- Managed workflow execution to meet tight deadlines while operating effectively in fast-paced environment.
- Supervised move crews, coordinated daily assignments, and maintained workflow during residential and commercial relocations.
- Verified inventory accuracy before loading, transport, and delivery to prevent missing or damaged items.
- Trained team members on packing standards, furniture protection, and careful handling of client belongings.
Massage Therapist
9 Years 8 Months- Repeat client following
- Delivered customized massage sessions using Swedish, firm tissue, and sports massage techniques.
- Assessed client concerns and tailored treatment plans to address pain, tension, and relaxation goals.
- Documented session notes accurately to support continuity of care and service consistency.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Generated additional revenue for the spa by upselling add-on services when appropriate .
- Adapted massage methods for clients with specific conditions such working with senior citizens or sports injuries, facilitating safe and effective therapy.
- Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients. Sanitized treatment rooms and equipment.
- Fostered calming and welcoming environment, which contributed to positive client feedback and increased referrals.
- Educated clients on stretching, hydration, and self-care recommendations after appointments.
- Adhered to licensing requirements, massage protocols, and client confidentiality standards.
- Assessed client conditions and adjusted pressure, techniques, and modalities for comfort and effectiveness.
Education
Certified Massage Therpaist - Massage Therapist
Skills
Swedish Massage
Sports Massage Techniques
Therapeutic Techniques
Personalized treatment plans
Aromatherapy
Client Retention
Detail-oriented documentation
Calm under pressure
Dependable and responsible
Team collaboration
Stress Management
Massage techniques
Computer skills
Organization and time management
Accomplishments
- 18 years experience with wellness packages at a professional spa
- Additional Sports massage background from working at a tennis club for 8 years
- 10 years experience in working with senior citizen clientle
Certification
- Certified Massage Therapist - State of Florida liscense MA 82404
- Professional member of the American Massage Therapy Association since 1997
Timeline
Team Lead and Project Manager
KRB Move Management
05.2018 - CurrentRead More
Massage Therapist
Massage Envy Spa
11.2016 - 07.2026Read More
Milwaukee School of Massage Therapy
Certified Massage Therpaist from Massage Therapist
Read More