Annbrion Jones
Dallas,TX
Summary
Hardworking employee who is reliable and has the ability to adapt to new ways of learning and policies. Very motivated, driven and positive worker. Trained and promoted in multiple positions within current company of employment, including Operations Manager.
Overview
3
3
years of professional experience
Work History
Client Services Supervisor
Aveanna Heathcare
Dallas, TX
08.2023 - Current
- Developed and implemented policies and procedures to improve customer service efficiency.
- Trained new staff on company policies, procedures, and customer service techniques.
- Monitored customer feedback and responded promptly to complaints or issues.
- Maintained a high level of professionalism in all interactions with clients and colleagues alike.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Communicated schedule changes effectively throughout the organization when necessary.
- Partnered with hiring managers to support recruiting and hiring activities.
- Participated in hiring process by conducting interviews and making hiring decisions.
- Partnered with hiring managers to understand hiring needs and team dynamics.
- Analyzed data regarding past recruiting efforts in order to develop effective strategies going forward.
- Answered incoming calls and provided customer service.
- Processed orders and payment transactions accurately and efficiently.
- Maintained a positive attitude while dealing with difficult customers.
Operations Specialist
Aveanna Heathcare
Dallas, TX
05.2023 - 08.2023
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Modified or improved filing systems or implemented new filing systems.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Performed patient registration and filing duties, including checking in patients and filing medical records.
- Answered incoming calls and provided customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Protected patients by observing strict HIPAA guidelines.
Amazon Delivery Driver
Havilon LLC
Fort Worth, TX
01.2022 - 05.2023
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Caregiver
Mustang Creek Estates
Burleson, TX
06.2021 - 01.2022
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered medications under physician direction following standard operating procedures.
Education
High School Diploma -
Lewisville High School
Lewisville, TX06-2018
Skills
- Customer Relations
- Research and due diligence
- Marketing knowledge
- Strong leadership
- Task Prioritization
- Reliability
- Team building
- Interviewing skills
Affiliations
- traveling
- learning languages
- volunteering
- reading
- learning of leadership
Languages
English
Full Professional
American Sign Language
Professional
Spanish
Elementary
Accomplishments
- promotion from an entry level position to a supervisor position and trained in Operations Manager position
- graduated basic training and Advanced Individual Training program in the US Army
- received multiple awards of recognition at current job of employment
- received a Best In Science award in high school within the entire category
- received a Stole in Student Council for completing over 80 hours of volunteer work outside of school hours
- received multiple cords in high school for completion of American Sign Language course, donating blood, active within Student Council, etc.
- Award for four years of Advance Choir in high school
References
References available upon request.
Timeline
Client Services Supervisor
Aveanna Heathcare
08.2023 - Current
Operations Specialist
Aveanna Heathcare
05.2023 - 08.2023
Amazon Delivery Driver
Havilon LLC
01.2022 - 05.2023
Caregiver
Mustang Creek Estates
06.2021 - 01.2022
High School Diploma -
Lewisville High School