Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anndee Haley

Waverly,TN

Summary

Proven to enhance clinic efficiency and patient care at BluePearl Veterinary Partners, I bring a strong background in veterinary terminology and patient monitoring, coupled with exceptional client communication skills. My collaborative approach has significantly improved patient outcomes, showcasing my dedication to excellence in veterinary support services. Detail-oriented Veterinary Assistant with a year of relevant experience and specific expertise in ER medicine. Recognized for accurate, relatability, and dedication to excellent animal care and client service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level an position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Vet Technician Assistant

BluePearl Veterinary Partners
07.2023 - Current
  • Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
  • Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
  • Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
  • Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
  • Collaborated with fellow team members to provide comprehensive care for animals, resulting in improved patient outcomes.
  • Collaborated with veterinary staff in emergency situations, providing critical support during life-saving interventions.
  • Delivered consistent, high-quality care to patients by following established best practices and standard operating procedures.
  • Promoted client satisfaction by addressing concerns promptly and educating pet owners on animal health issues.
  • Supported veterinarians in conducting diagnostic tests, resulting in accurate diagnoses and effective treatment plans.
  • Facilitated communication between veterinarians and pet owners regarding treatment plans, ensuring clear understanding of expectations for optimal results.
  • Regularly sanitized equipment and work areas following established protocols to maintain a clean clinic environment.
  • Contributed to the well-being of animals by monitoring their conditions during recovery from surgeries and treatments.
  • Increased client retention through exceptional customer service skills, fostering trust between pet owners and our veterinary practice.
  • Maintained inventory levels of medical supplies, reducing stock shortages and ensuring timely delivery of necessary items for patient care.
  • Prepared animals for surgery by performing pre-operative tasks such as shaving surgical sites and administering anesthesia monitors.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Continually expanded knowledge of veterinary medicine through continuing education courses and staying current on industry trends.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Restrained animals to protect veterinarians from potential harm.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Administered medications to animals in treatment and documented changes in condition.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Followed safety protocols for handling animals.
  • Performed testing and completed blood counts.
  • Maintained clean and safe animal living areas.
  • Observed animals for signs of distress or illness.
  • Restrained animals for examination and treatment.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Monitored vital signs and provided nursing care for animals.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Assisted veterinarians with euthanasia of animals.
  • Educated clients on post-surgical care and nutrition.
  • Kept detailed records of animal treatments and medications.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Collected and processed samples for laboratory testing.
  • Prepared and administered diets and feedings according to instructions.
  • Monitored laboratory animal behavior and health.

Sales Associate

Sugar And Spice Ladies & Children's Clothing
08.2022 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.

Vet Assistant

East Brook Animal Clinic
05.2022 - 08.2022
  • Improved patient care by assisting veterinarians with examinations and treatments.
  • Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
  • Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
  • Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
  • Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
  • Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
  • Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
  • Boosted vaccination compliance rates by following up with clients to remind them of upcoming appointments and necessary booster shots.
  • Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Fostered positive relationships with clients through educational materials on preventive care measures for their pets'' wellbeing.
  • Strengthened client trust in the clinic by offering compassionate support during difficult decisions such as euthanasia or adoption surrender.
  • Provided thorough preoperative preparations for surgical cases including clipping fur from incision sites while maintaining animal comfort throughout the process.
  • Facilitated timely referrals to specialists by gathering relevant patient information and coordinating appointments when necessary.
  • Reduced recovery times by providing attentive nursing care to hospitalized animals under the supervision of the veterinary staff.
  • Streamlined appointment scheduling to maximize daily client visits and maintain a smooth workflow for the veterinary team.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Assisted senior staff with blood analyses and physical assessments.
  • Administered medications to animals in treatment and documented changes in condition.
  • Restrained animals for examination and treatment.
  • Maintained clean and safe animal living areas.
  • Followed safety protocols for handling animals.
  • Observed animals for signs of distress or illness.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Kept detailed records of animal treatments and medications.
  • Monitored vital signs and provided nursing care for animals.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Assisted veterinarians with euthanasia of animals.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Monitored laboratory animal behavior and health.
  • Prepared and administered diets and feedings according to instructions.

Clerk

Trull Pharmacy
08.2021 - 11.2021
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Verified prescription information prior to entry in pharmacy computer system.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Streamlined pharmacy operations by maintaining a clean and organized work environment.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
  • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
  • Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
  • Confirmed customer information and insurance eligibility for prescriptions.
  • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
  • Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
  • Contributed to increased sales by recommending appropriate over-the-counter products based on customer needs.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted in inventory management, ensuring adequate stock levels for high-demand medications.
  • Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
  • Optimized workflow efficiency through effective use of pharmacy software systems for prescription tracking and drug interactions checking.
  • Explained medication use and side effects under pharmacist direction.
  • Prepared prescription labels accurately, reducing the risk of medication errors for patients.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Supported pharmacy operations by efficiently managing phone calls and scheduling appointments.
  • Maintained up-to-date knowledge of pharmaceutical products, enhancing quality of customer advisories.
  • Processed prescription orders to ensure timely fulfillment for customer satisfaction.
  • Provided compassionate customer service, answering queries and guiding customers through pharmacy procedures.
  • Facilitated clean and organized pharmacy environment, adhering to health and safety regulations.
  • Streamlined prescription refill process, enabling quicker turnaround times for repeat customers.
  • Enhanced pharmacy workflow efficiency by organizing medication inventory and restocking shelves as needed.
  • Increased customer loyalty by offering personalized assistance in selecting over-the-counter medications.
  • Contributed to community health by participating in pharmacy-led health awareness campaigns.
  • Ensured accurate data entry of patient information and prescriptions, contributing to reduced errors in medication dispensing.
  • Managed cash register and financial transactions, securing accurate payment processing.
  • Collaborated with healthcare providers to clarify prescription details, ensuring patient safety and care.
  • Enhanced patient education by providing clear instructions on medication usage and safety, contributing to improved health outcomes.
  • Improved customer trust with confidential handling of sensitive health information.
  • Compiled daily and weekly reports on pharmacy transactions, assisting in financial and operational analysis.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Greeted customers at counter and provided excellent customer service.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Verified patient information to correctly dispense medications.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Re-stocked shelves with prescribed medications and health care products.
  • Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Input patient information into computer system for prescription orders.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Answered questions regarding medication instructions and usage.

Kennel Assistant

Waverly Animal Clinic
07.2020 - 08.2021
  • Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
  • Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
  • Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
  • Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
  • Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
  • Ensured safety of all animals through proper handling techniques and adherence to established protocols.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
  • Completed animal intakes to board animals, labeling all home items and toys properly.
  • Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
  • Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
  • Provided excellent customer service to pet owners, addressing questions and concerns regarding their pets'' stay at the kennel.
  • Monitored kennels for toy safety and removed choking hazards.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Administered care for animals and reported signs of illness, disease and injury to veterinarians.
  • Educated clients about kennel services, policies, and procedures to ensure a smooth experience for both the pet and owner.
  • Increased efficiency in daily operations by keeping accurate inventory records of food, supplies, and medications.
  • Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
  • Provided compassionate care for sick or injured animals while they recovered under veterinary supervision at the facility.
  • Improved animal welfare with regular exercise routines and socialization activities.
  • Collaborated with other staff members to create a positive work environment focused on delivering high-quality care to all animals in the facility.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Contributed to team efforts in emergency situations, assisting veterinarians with urgent medical procedures when necessary.
  • Enhanced animal care by administering medication, vaccinations, and maintaining medical records.
  • Demonstrated strong multitasking abilities by managing multiple responsibilities simultaneously, including animal care, client interactions, and administrative duties.
  • Provided post-operative care, collected specimens, cleaned instruments and filled prescriptions to assist veterinarians.
  • Answered telephones and performed administrative duties to assist receptionist during busy periods.
  • Performed grooming activities for boarded and hospitalized animals.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Monitored animals for behavioral problems and signs of health issues.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Assisted with development of animal behavior modification plans.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Educated visitors and staff on proper animal care and handling.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Followed pet care instructions for dietary needs and medication regimens.

Education

Some College - Pre-vet

University of Tn At Martin
Martin, TN

No Degree -

Nashville State Community College
Nashville, TN

High School Diploma -

Waverly Central High School
Waverly, TN
05.2022

Skills

  • Patient restraint
  • Prescription Filling
  • IV catheter placement
  • Client Communication
  • Phlebotomy Techniques
  • Animal Behavior
  • Veterinary Terminology
  • Medical record-keeping
  • Laboratory skills
  • Euthanasia Assistance
  • Vaccine administration
  • Diagnostic Imaging
  • Post Operative Care
  • Animal Grooming
  • Physical Examinations
  • Animal Nutrition
  • Parasite identification
  • Radiology procedures
  • Urinalysis Collection
  • Vital signs
  • General anesthesia monitoring
  • Physical examination
  • Patient Monitoring
  • Intravenous injection
  • X-ray review
  • Sanitation protocols
  • Nail Trimming
  • Anesthesia Administration
  • Medication Dispensing
  • Patient Positioning
  • Wound Management
  • Medication Administration
  • Medical History Collection
  • Infection Control
  • Surgical procedures and support
  • Euthanasia
  • Emergency Care
  • Suture removal
  • Vaccinations
  • Thoracic and abdominal radiograph
  • Emergency and preventive care
  • Animal behavior observation
  • Instrument pack sterilization
  • Wound treatment
  • Aseptic Techniques
  • Surgical scrubbing procedures
  • Diagnostic sampling
  • Specimen Preparation
  • Heartworm diagnostic testing
  • Supply Restocking
  • Medication Labeling
  • Fluorescein stain test
  • Veterinary office administration
  • Canine and feline intubation
  • Lab operations
  • Client Education
  • Behavioral assessment
  • Closed-chest CPR
  • Intramuscular injection
  • Controlled Substance Management
  • Anal sac expression
  • Dental Procedures
  • Ear sample collection
  • Parasite control
  • Cytocentesis
  • Skin scraping
  • Rehabilitation techniques
  • IV Medication Administration
  • Procedure Support
  • Clinical Research
  • Treatment Administration
  • Administering first aid
  • Dietary recommendations
  • Surgical Preparation
  • Patient bathing
  • Clinical Pathology
  • Tick Removal
  • Jugular intravenous catheterization
  • Restraint pole use
  • Tail restraint
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Multitasking Abilities
  • Reliability
  • Basic Animal Care
  • Excellent Communication
  • Problem-solving abilities
  • Multitasking
  • Proper Animal Restraint
  • Organizational Skills
  • Team Collaboration
  • Active Listening

Timeline

Vet Technician Assistant

BluePearl Veterinary Partners
07.2023 - Current

Sales Associate

Sugar And Spice Ladies & Children's Clothing
08.2022 - 04.2023

Vet Assistant

East Brook Animal Clinic
05.2022 - 08.2022

Clerk

Trull Pharmacy
08.2021 - 11.2021

Kennel Assistant

Waverly Animal Clinic
07.2020 - 08.2021

Some College - Pre-vet

University of Tn At Martin

No Degree -

Nashville State Community College

High School Diploma -

Waverly Central High School

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Anndee Haley