ANNDI ALLEN
Dallas,TX
Summary
Customer Service and Sales professional specializing in thorough communication and high-volume scenarios. Dedicated to providing ideal and satisfying service as well as building relationships with customers promoting their loyalty. Detail oriented with strong technical skills and the ability to interpret and understand concepts quickly. Outstanding interpersonal skills and the ability to adjust to various situations and requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Bartender
Katy Trail Ice House
Dallas, TX
08.2022 - Current
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the bar, restocking supplies, and batching cocktails.
- Assisted in training new servers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Apartment Locator
Smart City
Dallas, TX
03.2021 - 08.2022
- Maintained accurate records of all inquiries and lease agreements.
- Ensured compliance with state laws regarding tenant rights and landlord obligations.
- Conducted tours of available apartments for prospective renters.
- Facilitated negotiations between parties involved in leasing transactions.
- Communicated regularly with landlords and property managers regarding current vacancies.
- Researched local neighborhoods to ensure that the best options were presented to customers.
- Assisted clients in completing rental applications and provided them with necessary documents.
- Provided detailed information on apartment availability, prices and amenities to potential renters.
- Advised clients on rental market trends, pricing and locations.
- Responded promptly to customer inquiries through phone calls, emails or text messages.
- Negotiated terms of leases including rent amount, length of stay, security deposit requirements.
- Facilitated tenant paperwork processing and verification.
Server/Certified Server Trainer/Full-Time Bartender
Kelly's At The Village
Allen, Texas
08.2017 - 03.2021
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Greeted and maintained relationships with regular customers
- Managed food resources, memorized orders and coordinated service in high-volume restaurant
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales.
Server/Bartender
Union Bear Brewing Co.
Plano, Texas
11.2018 - 09.2020
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Trained and successful in craft of cocktails and serving of beer/wine
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Sales Representative
Best Buy
McKinney, Texas
07.2016 - 02.2017
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Demonstrated products and specific features at customer locations and special events
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Computing and Digital Imaging
- Utilized various sales techniques to develop relationships with customers and drive sales
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Developed and implemented sales strategies to increase revenue
- Upsold and closed customer sales by driving product benefits around client needs and increasing revenue
- Communicated with customers to understand needs and recommend appropriate solutions
- Recommended accurate and effective solutions to customers after identifying problems
- Responded to telephone and in-person requests for information
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Clerk
QuikTrip
McKinney, Texas
07.2015 - 08.2016
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction
- Assisted customers by answering questions and fulfilling requests
- Checked prices for customers and processed items sold by scanning barcodes
- Answered questions about store policies and concerns to support positive customer experiences
- Promoted high level of support and service to others through communication, kindness, and civility
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assistant/General Clerical Support
Law Office Of Christopher W. Mims
Dallas, Texas
06.2013 - 04.2015
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Greeted guests in with friendliness and professionalism
- Enhanced efficiency of Law Office work by organizing resources, records and personnel to accomplish demanding targets
- Communicated proactively with supervisors and immediately explained issues to ensure appropriate solutions
- Attended to office operations and required paperwork.
Education
Bachelor of Science - Software Engineering
University of North Texas
Denton, TX12-2025
Associate of Science: Biology -
Collin County Community College District
TX06.2021
High School Diploma -
Mckinney North High School
TX06.2017
Skills
- Positive and professional
- Hospitality service expertise
- Liquor, wine, and food service
- Relationship Management
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Menu Memorization
- Effective customer upselling
- Service prioritization
- Point of sale knowledge
- Sales expertise
- Guest relations management
- High-volume dining
- Item promotion
- Communication skills
- Performance improvement
- Sales Strategy
- Beverage Preparation
- Guest Engagement
- Professional Appearance
Licensingcertifications
- Certified CPR and First Aid
- TABC and Food Handlers
- Certified Cicerone Beer Server
- Licensed Real Estate Sales Associate
Certification
- TABC and Food Handlers
- Cicerone Beer Server
- CPR and First Aid
- Real Estate Sales Associate
References
References available upon request.
Timeline
Server/Bartender
Katy Trail Ice House
08.2022 - Current
Apartment Locator
Smart City
03.2021 - 08.2022
Server/Bartender
Union Bear Brewing Co.
11.2018 - 09.2020
Server/Certified Server Trainer/Full-Time Bartender
Kelly's At The Village
08.2017 - 03.2021
Sales Representative
Best Buy
07.2016 - 02.2017
Clerk
QuikTrip
07.2015 - 08.2016
Assistant/General Clerical Support
Law Office Of Christopher W. Mims
06.2013 - 04.2015
Bachelor of Science - Software Engineering
University of North Texas
Associate of Science: Biology -
Collin County Community College District
High School Diploma -
Mckinney North High School
- TABC and Food Handlers
- Cicerone Beer Server
- CPR and First Aid
- Real Estate Sales Associate
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