ANNDRA EMERSON

• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Assisted with inventorying beverage stock and bar supplies.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Developed creative bar menus and drink recipes by researching emerging industry trends.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Used in-store system to locate inventory and place special orders for customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Listened to customer needs and desires to identify and recommend optimal products.

• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Assisted with inventorying beverage stock and bar supplies.
• Developed creative bar menus and drink recipes by researching emerging industry trends.
• Built relationships with vendors to manage orders and negotiate costs.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

• Followed strict recipes and drink measurements to minimize product used.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Kept bar presentable and well-stocked to meet customer needs.
• Served high customer volumes during special events, nights, and weekends.

• Followed strict recipes and drink measurements to minimize product used.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Kept bar presentable and well-stocked to meet customer needs.
• Served high customer volumes during special events, nights, and weekends.

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
• Informed customers of current store promotions to encourage additional sales purchases.
• Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
• Worked with loss prevention in monitoring shopper behavior.
• Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
• Increased sales and customer satisfaction through personalized servicing.

• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests
• Maintain lawns, trees, plants and planted areas
• Identify and correct soil deficiencies
• Identify and treat pests and diseases on plants
• Identify and take steps to ensure proper pest or animal control
• Plant, transplant or remove flowers, shrubs, trees and lawns
• Maintain landscaped areas, gardens, plants, shrubs, bushes and trees by fertilizing, trimming, pruning, cutting, mowing, aerating and making sure that plants are receiving adequate water

• Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

• Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales in a fine dining atmosphere
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Served high customer volumes during special events, nights, and weekends.
• Obtained cash bank and stocked service bar to prepare for operation.

• Working knowledge of and comply with all departmental policies/service procedures/standards
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
• Perform all other job related duties as requested in a fast paced environment
• Complete opening side duties fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
• Work varied shifts, including weekends and holidays

• Optimized 22 Recruiting Stations covering over 7 states, transferring over 5,000 records in r-tools and over 500 high schools in rural areas , notifying High schools of optimization while mentoring and processing applicants from over 7 states, while recruiting some of the Navy’s top applicants
• Wrote the Standard Operating Procedure for the entire United States Navy Recruiting Commands, which resulted in the command receiving multiple awards
• Evaluated strengths and weaknesses of candidates through effective screening processes
• Maintained filing system of current, prospective and future positions
• Implemented facebook and Instagram sourcing strategies to identify high-quality candidates
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
• Prepared all necessary paperwork according to military standard
• Used cold calling as well as face-to-face approach to inform potential applicants of benefits of joining the US Navy
• Managed a consistent, high volume flow of qualified candidates through active and passive sourcing methods
• Reviewed qualifications, resumes and conduct phone interviews with potential candidates to qualify work history, training, education and job skills as related to open positions
• Walked candidate throughout the hiring process while managing candidate expectations throughout the interviewing and hiring process
• Built and Managed pool of qualified Candidates and maintain professional relationships
• Awarded Navy Achievement Medal for superior performance of duties.

• Worked closely with crew members in intense, quickly changing and dangerous environments
• Delivered mentorship to over 15 Sailors, aligning performance and encouraging career development
• Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles
• Supervised over 15 Sailors and flawlessly prepared, reviewed, maintained and inspected compliance with directives and reports
• Managed over $1 million in assets as an ammo accountant, which included vehicles, weapons, materials and H-60 equipment.

• Supervised the daily operations of the administrative office and training of seven junior sailors/personnel while facilitating more than 200 religious activities and worship services, enriching the lives of over 2,300 attendants and managed the usage of seven facilities increasing mission readiness
• Managed and revised budgets for more than $40,000 in operating target funds for the Command Religious Ministries Department with zero discrepancies using Microsoft Excel.

Organizational Leadership School