Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anndrea Docena

Converse

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Merchandising and Specialty Services expertise, including competitive offerings, pricing and market positioning.

Overview

15
15
years of professional experience

Work History

Merchandising Assistant Store Manager

Lowes Home Improvment
07.2023 - Current
  • Increased sales by strategically placing merchandise and creating visually appealing displays.
  • Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
  • Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
  • Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
  • Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Collaborated with store management to develop effective merchandising strategies, optimizing product placement and sales performance.
  • Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.

Specialty Assistant Store Manager

The Home Depot Inc
01.2011 - 07.2023
  • Compiled and reports to help senior leaders effectively plan business direction and operational strategies.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Optimized store displays and appearance via strategic merchandising.
  • Analyzed trends and conducted research to determine seasonal merchandise direction.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Education

High School Diploma -

Judson High School
Converse, TX
05.2004

Skills

  • Retail Operations
  • Customer Satisfaction
  • Merchandising Strategy
  • Budgeting and Cost Control
  • Coaching and Mentoring
  • Strategic Planning
  • Strategic Merchandising
  • Staff Management
  • Operational Efficiency
  • Kronos Timekeeping
  • Customer Service Management
  • Human Resource Policies

Accomplishments

  • Achieved 1st Half results of leading the district in specialty services by completing in depth training and engagement to build team success with accuracy, efficiency, and follow up.
  • Achieved Diamond Award status for receiving multiple award milestones.
  • Achieved Regional recognition for project on time completion
  • Achieved District recognition for Servant Leadership

Timeline

Merchandising Assistant Store Manager

Lowes Home Improvment
07.2023 - Current

Specialty Assistant Store Manager

The Home Depot Inc
01.2011 - 07.2023

High School Diploma -

Judson High School

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