Anne Alonzi-Aw
Shoreline
Summary
Seasoned professional with a proven track record at ABC Driving School & Testing Center, enhancing road safety and customer satisfaction. Expert in vehicle operation and adept at fostering positive relationships, I excel in complex problem-solving and effective communication. Achieved significant improvements in student performance and administrative efficiency, demonstrating a commitment to excellence and safety in every aspect of work.
Overview
29
29
years of professional experience
Work History
Driving Instructor/State Examineer
ABC Driving School & Testing Center
03.2017 - Current
- Conducted driving lessons to enhance students' road skills.
- Adapted teaching methods for diverse learning styles, increasing understanding.
- Promoted proactive problem-solving approaches among students, empowering them to make informed decisions in complex driving scenarios.
- Scheduled appointments with students for driving lessons.
- Maintained accurate student records to meet DOT requirements.
- Managed scheduling and administrative tasks efficiently, ensuring a seamless process for students and their families from initial enrollment through completion of the program.
- Strengthened community relations by participating in local events and promoting safe driving practices.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Albert Einstein Middle School Para Educator
Shoreline School District
09.2016 - 05.2018
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
Teacher Assistant
The Evergreen School
08.2013 - 06.2017
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
Academic Advisor
University of Washington School of Pharmacy
05.1996 - 03.2001
- Developed a multi user database to track the progress of over 500 annual University of Washington School of Pharmacy applicants. It then tracked the Grades, Course Completion status, and Financial Aid of all Pharmacy student's, through their graduation.
- Educated colleagues on Using Access Database which tracked and monitor over applicants and current students.
- Determine eligibility for admission to University of Washington School of pharmacy
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided support and guidance to students experiencing academic and personal troubles.
- Coordinated orientation sessions introducing incoming students to program expectations and available support services efficiently.
Education
Bachelor of Arts - Bachelor of Arts, Psychology
National-Louis University, Evanston Illinois
Wilmette, IL05-1985
Skills
- Vehicle operation
- Traffic laws
- Defensive driving
- Safety instruction
- Customer service
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
Accomplishments
- Licensed Driving instructor and State Examiner
- Proficient in Microsoft Excel, Acuity scheduling and Zoom.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- When the owner was unavailable, I supported them by supervising a team of 4 staff members.
- Successfully trained new driving instructors.
- Recognized by customers for expedient and effective service.
- At the University of Washington School of Pharmacy, I used Microsoft Access to develop and implement an applicant & student tracking database
- Responsible for managing large groups of people by creating Excel spreadsheets to track budgets, manage volunteers, parents, students through my leadership in the Innis Arden Swim Club Board of Directors. President of PTA, Leader of 2 Girl Scout troops, and Girl Scout of Western Washington Service Unit leader.
Awards
Golden Acorn recipient-exemplary and outstanding volunteerism and service to PTA.
Timeline
Driving Instructor/State Examineer
ABC Driving School & Testing Center
03.2017 - Current
Albert Einstein Middle School Para Educator
Shoreline School District
09.2016 - 05.2018
Teacher Assistant
The Evergreen School
08.2013 - 06.2017
Academic Advisor
University of Washington School of Pharmacy
05.1996 - 03.2001
Bachelor of Arts - Bachelor of Arts, Psychology
National-Louis University, Evanston Illinois
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