Anne Anthon
Derby,NY
Summary
Driven and passionate professional with a proven track record at D'Youville University, enhancing student loyalty through empathetic counseling to assist students in reaching career and life goals. Excelled in a fast-paced environment at Buffalo Bills home games, boosting fan satisfaction by efficiently coordinating staff responses. Demonstrates exceptional teamwork, collaboration, and Microsoft Office proficiency, alongside a quick aptitude for learning job-specific software.
Overview
13
13
years of professional experience
Work History
College Transfer Student Admissions
D'Youville University
12.2007 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Actively listened to customers, counseling with customer needs focus
- Skilled at working independently and collaboratively in a team environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Guest Services Fan Hotline/Text Operator
Buffalo Bills
07.2007 - 01.2018
- Increased fan satisfaction by addressing and resolving complaints in a timely manner to insure customer satisfaction.
- Determined and dispatched appropriate staff (EMS, Security, Guest Services Supervisor, Food Services) to assist fans.
- Addressed and clarified stadium policies and procedure questions.
Education
Bachelor of Science - Education
D'Youville University
Buffalo, NYMBA - General/Marketing
D'Youville University
Buffalo, NY05.2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Trouble Shooting & Problem Solving
- Experience with Microsoft Office
- Quick study learning software specific to job functions
Additional Information
Retired from D'Youville University: December 2020
Timeline
College Transfer Student Admissions
D'Youville University
12.2007 - 12.2020
Guest Services Fan Hotline/Text Operator
Buffalo Bills
07.2007 - 01.2018
Bachelor of Science - Education
D'Youville University
MBA - General/Marketing
D'Youville University
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