Anne BERTRAC
Atlanta,GA
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 10 years background maintaining customer satisfaction and contributing to company success.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Valor Protection
07.2023 - 12.2023
- Executed record filing system to improve document organization and management.
- Scheduled office meetings
- Created and maintained databases to track and record officers data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments.
- Facilitated training and onboarding for incoming office staff.
Manager
Supreme Automotive
07.2019 - 06.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Customer Service Manager
Olympique Lyonnais
07.2013 - 05.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Advanced Technician's - Business Sale Unit Management
Pigier Lyon
Lyon, France06.2016
High School Diploma -
Lycée Carrel
Lyon, FRANCE06.2013
Skills
- Staff Management
- Complaint Resolution
- Customer Service
- Payroll
- Regulatory Compliance
- Training and Mentoring
- Deadline-Oriented
- Time Management
- Work Prioritization
- New Hire Training
Languages
French
Native or Bilingual
Timeline
Executive Assistant
Valor Protection
07.2023 - 12.2023
Manager
Supreme Automotive
07.2019 - 06.2023
Customer Service Manager
Olympique Lyonnais
07.2013 - 05.2018
Advanced Technician's - Business Sale Unit Management
Pigier Lyon
High School Diploma -
Lycée Carrel
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