Anne Betts
Salt Lake City,UT
Summary
Results-driven operations professional with progressive experience in consumer lending, loan review, and compliance. Proven ability to mentor and develop team members, improve workflows, and ensure high-quality, compliant loan processing. Strong track record of supporting performance metrics, driving process improvements, and delivering exceptional member experiences in fast-paced environments. Aspiring people leader with hands-on experience training, coaching, and influencing cross-functional teams.
Overview
15
15
years of professional experience
Work History
Lending Specialist
SoFi
Salt Lake City, UT
06.2025 - Current
- Trained and mentored new and junior loan reviewers, improving team quality and onboarding efficiency.
- Identified workflow inefficiencies and recommended process improvements to enhance team productivity and member experience.
- Developed strong working relationships with cross-functional colleagues fostering a collaborative environment conducive to efficient problem solving.
Consumer Loan Review III
SoFi
Salt Lake City, UT
03.2021 - 06.2025
- Reviewed and processed personal, student, and private loan applications with a strong focus on accuracy, compliance, and turnaround time.
- Proactively engaged members via phone and email to resolve missing documentation, clarify loan terms, and improve application completion rates.
- Supported team success metrics by maintaining high individual performance in accuracy, volume, and turnaround time.
Compliance Associate
1-800-Contacts
Draper, UT
11.2012 - 04.2021
- Ensured compliance with federal and industry regulations by verifying prescription accuracy and documentation.
- Partnered with medical professionals and internal teams to resolve discrepancies and ensure timely order fulfillment.
- Demonstrated strong attention to detail and risk mitigation in a high-volume, regulated environment.
- Contributed to process improvements that increased efficiency and reduced compliance-related errors.
Production & Operation Roles
Film & Theatre Industry
Various
01.2011 - 09.2019
- Managed schedules, logistics, and cross-functional coordination across multiple productions.
- Led collaboration among diverse teams, ensuring projects were delivered on time and within scope.
- Developed detailed production documentation and reports, improving organizational clarity and execution.
- Adapted quickly to changing priorities, demonstrating strong problem-solving and operational agility.
Education
Theatre Production, Design, And Performance
Utah Valley University
Orem, UTUtah State University
RooseveltSkills
- Team Leadership & Coaching
- Loan Review & Origination (Personal, Student, Private Loans)
- Performance Metrics (KPIs, SLAs, QA Scorecards)
- Process Improvement & Workflow Optimization
- Escalation Management & Issue Resolution
- Cross-Functional Collaboration
- Compliance & Regulatory Adherence
- Data Analysis (Excel, Google Sheets)
Timeline
Lending Specialist
SoFi
06.2025 - Current
Consumer Loan Review III
SoFi
03.2021 - 06.2025
Compliance Associate
1-800-Contacts
11.2012 - 04.2021
Production & Operation Roles
Film & Theatre Industry
01.2011 - 09.2019
Theatre Production, Design, And Performance
Utah Valley University
Utah State University