Anne Bilog

• Educate patients on healthcare coverage options, including COBRA, EGHP, Exchange, Medicare, and Medicaid
• Assist patients in navigating complex insurance processes to ensure access to dialysis treatment and related care
• Maintain accurate documentation and compliance with HIPAA and healthcare regulations
• Maintained organized records of client interactions for future reference.

• Facilitate assistance for over 1,100 patient policies across five states

• Collaborate with the American Kidney Fund to secure insurance premium payments

• Conduct outreach to dialysis patients, successfully qualifying patients for essential grants

• Adapt to evolving guidelines in a high-paced environment, ensuring compliance and timely support.

• Collaborated with Patient Care Coordinators and Case Management to provide resources for patients
• Improved attendance at primary care, behavioral health, and specialty follow-up appointments
• Supported successful care transitions and implementation of patient health care plans
• Delivered important medical equipment and important messages from Medicare

• Mentor 20 S.T.E.M. transfer students in academic success, personal development, and optimize their college experience at California State University, Fullerton.
• Use Excel to organize 20 students’ classes, goals, struggles, mental health, and meeting notes
• Developed and facilitated workshops on study strategies, time management, and academic success.
• Act as an academic resource for prospective and current transfer students and network within different majors and departments to guide them to internship and job opportunities.