Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anne Brink

Olyphant,PA

Summary

Dedicated customer service professional with a strong understanding of service delivery and a proven ability to manage multiple tasks simultaneously. Committed to building and maintaining professional relationships to drive business profitability and achieve exceptional results.

Overview

18
18
years of professional experience

Work History

Customer Service Representative/OS&D Clerk

R & L Carriers
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts, either over the phone or through constant emails. Average calls and emails in an 8 hour shift 30 or more.
  • Resolved customer and shipper complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers, shipper and the company alike.
  • Responded to customer and shipper requests for products, services, and company information.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Addressed customer and shipper inquiries to ensure satisfaction and foster positive service experience.

Administrative Assistant

Robert Rossi & Co.
10.2022 - 04.2023
  • Work closely with Management learning how to do small payrolls
  • Sending out mailings
  • Greeting people in person or over the phone in an 8 hour shift constantly answering phone, emails and people walking into office
  • Pulling files when needed
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed filing system, entered data and completed other clerical tasks.

Accounting Clerk

SCE Environmental Group
02.2021 - 10.2022
  • Work closely with Management to Keep the office running smoothly
  • Verified data, made corrections when needed by updating various reporting software
  • Making phone calls and emails constantly through an 8 hour shift
  • Used company software for approvals and processing vendor payments.
  • Working in quick books to add vendors and make sure all info is up to date and current
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Matched purchase orders with invoices and recorded necessary information.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.

Bill of Lading Processor

UPS-Dunmore
11.2019 - 06.2020
  • Supported team members in their tasks, contributing to overall team success.
  • Received and reviewed incoming documents and materials through out an 8 hour shift
  • Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
  • Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.

Customer Service Representative

USCB Corporation
05.2019 - 10.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Worked with an automatic dialer for 8 hour shift taking over 35-40 calls.

Secretary/Purchasing Assistant

Lakeland School District
10.2006 - 08.2015
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers over 25 calls per day.
  • Answered multiple emails daily, at least 40 per day.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
  • Managed inventory levels effectively to prevent stockouts and minimize holding costs.
  • Processed purchase orders and invoices in accordance with company procedures.
  • Maintained documentation for all purchases.
  • Accepted and processed supply requests from staff, and placed orders per procedures.
  • Cut all expense checks for staff, school transportation and bills approved at board meeting monthly.

Education

High School Diploma -

West Scranton High School
Scranton PA
06.1989

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Customer Relations
  • Payment Processing
  • Professional telephone demeanor
  • Follow-up skills
  • Order Processing
  • Documentation
  • Prioritization

Timeline

Customer Service Representative/OS&D Clerk

R & L Carriers
05.2023 - Current

Administrative Assistant

Robert Rossi & Co.
10.2022 - 04.2023

Accounting Clerk

SCE Environmental Group
02.2021 - 10.2022

Bill of Lading Processor

UPS-Dunmore
11.2019 - 06.2020

Customer Service Representative

USCB Corporation
05.2019 - 10.2019

Secretary/Purchasing Assistant

Lakeland School District
10.2006 - 08.2015

High School Diploma -

West Scranton High School

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Anne Brink