Anne Cantwell
Guerneville,CA
Summary
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
15
15
years of professional experience
Work History
Manager/Store Manager District Trainer
Storage Pro (Loc-N-Stor Petaluma)
Guerneville, CA
11.2023 - Current
- Resolved customer inquiries and complaints requiring management-level escalation, while maintaining a positive brand image.
- Analyzed market trends and competitor activity to inform business strategy.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Ensured compliance with industry regulations and company policies.
- Provided leadership during times of organizational change.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, which can be seen in my Google reviews.
- Led team meetings and one-on-one coaching sessions, coached, mentored, and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Enhanced training program through the development of a virtual training agenda.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Implemented new technologies, such as management software programs, into existing stores while educating staff on proper usage.
- Delivered presentations on district conference calls, outlining standard operating procedures.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Property Manager
Wolf Pit LLC
Guerneville, CA
03.2021 - Current
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- I interviewed prospective tenants and provided input to the owner on decisions.
- Resolved conflicts between tenants in a professional manner.
- Take monthly readings of power meters.
- Intake all issues and communicate with the property owner.
- Help maintain the cleanliness of the property.
- Enforce park rules and handle violations.
- Responded to and resolved guest issues or complaints.
Housekeeper
Vacasa
Guerneville, CA
09.2021 - 11.2023
- Prepared luxury homes for upcoming guests or homeowners.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Observe and report any issues in the home. Try to fix what I could within my abilities
- Help organize the office by putting away linen, terry, and supplies
- Perform inspections of other housekeepers work and report to manager any findings
- Able to do multiple homes and multiple tickets in a day
- Helped other co-workers navigate the apps and help them find the information they need
- Interacted pleasantly with co-workers and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Returned homes to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Certified Nursing Assistant
St Joseph Nursing Home
Lacon, IL
10.2017 - 03.2020
- Documented patient intake and dietary requirements and assisted with feeding
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Collected specimens, monitored vitals and maximized patient comfort
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Provided nursing assistance to residents in 110-bed LTC facility
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
Assembly Worker
Hart Electric
Lostant, IL
02.2019 - 07.2019
- Worked at fast and steady pace to meet production goals.
- Used hand and power tools to assemble products.
- Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
- Read tape measures, drawings, diagrams and specifications for correct assembly.
- Assembled small to large to extra large wire harnesses securely and accurately according to blueprints and specifications.
Certified Nursing Assistant
Morningside
Washington , IL
10.2015 - 01.2017
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
- Used mobility devices and equipment to carefully transport patients
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Provided nursing assistance to residents in 50 unit Assisted care facility
- Played games, including Bingo and Cards with patients to boost mood, improve memory and provide light entertainment
Certified Nursing Assistant
St Joseph Nursing Home
Lacon, IL
10.2009 - 07.2015
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Collected specimens, monitored vitals and maximized patient comfort
Education
High School Diploma -
Bradford High School
Bradford, IL05.1997
Certified Nursing Assistant - CNA
St Joseph Nursing Home
Lacon IL08.1995
Certified Nursing Assistant - CNA
St Joseph Nursing HOme
Lacon IL08.2009
Skills
- Calm and level-headed under duress
- Able to lift 150 pounds
- Infection control procedures
- Patient relations
- Collecting vital signs
- Documentation and reporting
- Coaching and mentoring
- Clear communication
- Team leadership
- Detail-oriented
- Quick problem solver
- Planning and coordination
- Interior and Exterior Cleaning
- Bloodborne Pathogen Training
- Exceptional Time Management
- Multitasking and Prioritizing
- Professional and Courteous
- Verbal and Written Communication
- Creative Problem Solving
- Upbeat and Positive Personality
- Policy implementation
- Conflict resolution
Additional Information
I received my CNA at the age of 16 in 1995. I loved working as an aide from day one. I have mostly worked in LTC facilities. As life had its changes, I did other jobs, such as hostess, cashier, housekeeping, etc., and raised children from ages 21-30. At 30 I had realized I really missed being a CNA and wanted to return to it. It was a job I always truly loved. I also helped start and did continuous fund-raising for the Chief William T "Bill" Bauer Scholarship fund from 2011 - 2016. . My family relocated in April 2020 for my husband to advance his career. I then made an occupation change again after home schooling the children through Covid, I went on to being a housekeeper for Vacasa. I have enjoyed working for this corporation and would love to move forward with them Into an advanced position.
References
Karen Key (707) 326-5147
Misty Partin (707) 387-2458
Vicki Winimaki (707) 710-5751
Christina Britton (815) 760-0812
Tracy Taylor (309) 238-0335
Timeline
Manager/Store Manager District Trainer
Storage Pro (Loc-N-Stor Petaluma)
11.2023 - Current
Housekeeper
Vacasa
09.2021 - 11.2023
Property Manager
Wolf Pit LLC
03.2021 - Current
Assembly Worker
Hart Electric
02.2019 - 07.2019
Certified Nursing Assistant
St Joseph Nursing Home
10.2017 - 03.2020
Certified Nursing Assistant
Morningside
10.2015 - 01.2017
Certified Nursing Assistant
St Joseph Nursing Home
10.2009 - 07.2015
High School Diploma -
Bradford High School
Certified Nursing Assistant - CNA
St Joseph Nursing Home
Certified Nursing Assistant - CNA
St Joseph Nursing HOme
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