Anne-Channing Kerr
Denver,CO
Summary
Seeking position in community betterment and security or security management. I have approximately 14 years worth of customer service training and 6 years of law enforcement training and security experience. I have an assertive, but pleasant demeanor. I'm easy to work with, and strive to maintain compassion and tranquility while also having a "can-do" attitude. I'm committed to maintaining ethical and moral standards with the company and employees. I am highly communicative and dedicated to going above and beyond to create unforgettable customer and client experience. I have extensive multi-cultural and mental health training. I am comfortable with serving every kind of person. I establish rapport with management and staff through quality of service and personal interaction. I am always seeking ways to contribute to customer/client satisfaction, business operations and team needs.
Overview
5
5
years of professional experience
Work History
Security Professional
Allied Universal Security Services
Denver, CO
10.2021 - Current
- Assessed ongoing risk factors and suggested improvements to senior management.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored property and investigated areas of suspicion.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Developed improved training methods with focus on public safety and officer awareness.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Screened incoming employees, personal belongings and shipments for security concerns.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Dairy/Frozen Assistant Manager
Natural Grocers/ Vitamin Cottage
Denver, CO
05.2020 - 05.2021
- Assisting department manager in ordering for dairy and frozen departments and maintaining accurate inventory levels.
- Providing world class customer service
- Creating inviting and full department.
- Assisting department managers in managing financial margins, COGs and overall department profitability including minimizing shrink and maximizing effective purchasing.
- Offering and following up on special orders.
- Merchandising shelves, endcaps and dynamic displays.
- Assisting in managing as well as participating in tagging, facing,
rotating, cleaning, markdowns, stocking, and back stock. - Assisting in training and monitoring of department personnel including assigning and following up on tasks.
- Working with department managers to address performance issues within department.
- Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities.
- Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
- Continually increasing product knowledge.
- Using SAP and inventory management software, emailing and utilizing other IS programs as needed.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Corrections Officer
Colorado Department Of Corrections
Denver, CO
05.2017 - 10.2019
- Encouraging and participating in conflict resolution with offenders in distress
- Communicating to staff in timely manner to ensure safe practices and effective care for offenders
- Responsible for patrolling areas, inspecting and securing buildings, entries, and exits
- Knowledge of HIPPA and privacy policies
- Knowledge of basic medical terminology
- Trained first responder for alarm and medical emergencies
- Communicate and work in conjunction with emergency service personnel and other law enforcement agencies
- Computer programs used daily: DOCNet, DCIS, PCDCIS, basic data entry, Microsoft Office
- Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures
- Authored incident reports for management on violations and discrepancies
- Basic investigator skills
- Prepared comprehensive written reports to document inmate disturbances and injuries
- Strengthened emergency response protocols by conducting emergency scenarios and quarterly fire and emergency drills while assessing results for continuous improvement
- Automated document flow by ensuring log books and medical files were maintained with 100% accuracy
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments
- Managed officer assignments to ensure optimal productivity
Security Officer
Presbyterian St. Luke's Hospital /HSS Security Services
Denver, CO
10.2016 - 05.2017
- Experience with patient triage
- Knowledge of HIPPA and privacy policies relevant to hospital
- Knowledge of basic medical terminology
- Performed answering phones and transferring calls to proper departments
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Established first responder for alarm and medical emergencies
- Communicate and work in conjunction with emergency service personnel and law enforcement
- Performed general assistance to families, patients, and visiting staff
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Secured personal and company goods against robbery, vandalism and illegal entry
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
Education
GED -
Arapahoe Community College
Denver, CO2008
Skills
- Basic computer skills and competent typing skills
- Answering phones and basic reception skills
- Safety and CPR certified
- Relationship building and management
- Experience with general public relations
- Excellence skills in conflict resolution
- Ability to be fair and impartial
- Emergency management
- File and records management
- Accurate and detailed report writing
- Basic investigation skills
- Mental health training
- Self-Starter
- Takes criticism well and always willing to improve and learn
- Easy to work with and takes direction well
- Detail oriented and observant
- Excellent time management skills
Additional Information
- Allied Universal Security Services/ Merchant Guard License: October 2021 (Current)
- Allied Universal Security Services/ Merchant Guard License: January 2020
- HSS Security Services Licensure / Merchant Guard License: October 2016
- Team member of Employee Council with Department of Corrections: May 2017
Timeline
Security Professional
Allied Universal Security Services
10.2021 - Current
Dairy/Frozen Assistant Manager
Natural Grocers/ Vitamin Cottage
05.2020 - 05.2021
Corrections Officer
Colorado Department Of Corrections
05.2017 - 10.2019
Security Officer
Presbyterian St. Luke's Hospital /HSS Security Services
10.2016 - 05.2017
GED -
Arapahoe Community College
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