Anne Cofield
Lubbock,TX
Summary
Detailed Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Stays calm under pressure. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
18
18
years of professional experience
Work History
Account Manager
Potato Specialty Co
03.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Streamlined internal processes for better efficiency in account management tasks.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Contributed to team objectives in fast-paced environment.
Account Manager
Shamrock Foods
12.2019 - 02.2022
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Organized joint sales calls with current customers and outside vendors.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Created proposals for new and repeat customer business transactions.
- Participated in ongoing professional development activities to stay current on industry trends and best practices.
- Created comprehensive sales reports that informed executive decisionmaking.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
Food Service Director
Southland ISD
07.2009 - 11.2019
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
- Implemented staff training programs to improve culinary skills and knowledge of food safety procedures.
- Developed strategies for minimizing waste during food preparation processes by utilizing proper portioning techniques and reusing ingredients when appropriate.
- Created comprehensive employee manuals outlining job responsibilities, expectations, policies, and procedures related to foodservice roles.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
CEO Owner
Anne's Catering
01.2007 - 11.2019
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Managed financial, operational and human resources to optimize business performance.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Hired and trained both permanent and temporary staff members.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Designed catering packages to increase sales and customer experience.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Handled payment collection and payroll of 15 employees.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Verified prepared food met standards for quality and quantity before serving to customers.
Food Service Director
Library Of Legacies
01.2007 - 06.2009
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Implemented a system for tracking inventory levels accurately, preventing shortages or overstock situations that could impact service quality.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Provided ongoing mentorship and coaching to kitchen staff members, fostering professional growth while maintaining a positive workplace environment.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Designed creative menus that catered to various dietary needs while maintaining an appealing aesthetic for clients.
- Achieved cost savings by negotiating contracts with suppliers, reducing food waste, and streamlining operations when possible.
Education
High School Diploma -
Slaton High School
Slaton, TXReal Estate
Champions School of Real Estate
Lubbock, TX12.2020
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship building and management
- Sales Development
- CRM proficiency
- Customer Satisfaction
- Client Relationship Management
- Invoice Processing
- Accounts receivable management
- Proactive and Self-Motivated
- Quickbooks
Timeline
Account Manager
Potato Specialty Co
03.2022 - Current
Account Manager
Shamrock Foods
12.2019 - 02.2022
Food Service Director
Southland ISD
07.2009 - 11.2019
CEO Owner
Anne's Catering
01.2007 - 11.2019
Food Service Director
Library Of Legacies
01.2007 - 06.2009
High School Diploma -
Slaton High School
Real Estate
Champions School of Real Estate