Summary
Overview
Work History
Education
Skills
Timeline
painting, hiking, art and crafts
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Anne Crawford

Anne Crawford

West Hollywood,CA

Summary

Adept at elevating guest experiences through meticulous housekeeping and exceptional customer service, as demonstrated at 1 Hotel West Hollywood. Skilled in staff training and development, I spearheaded quality improvements, leading to notable increases in guest satisfaction. My expertise in cleaning and sanitation, coupled with a talent for fostering positive guest relations, consistently enhances operational efficiency and service excellence.

Overview

19
19
years of professional experience

Work History

Housekeeping Supervisor

W Hollywood Hotel
09.2024 - 03.2025
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.

Housekeeping Supervisor

1 Hotel West Hollywood
08.2022 - 08.2023
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.

Call Center Representative

Dept of Labor and Industrial Relation Unemployment
05.2022 - 08.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Review and process unemployment claims

Housekeeper

Prince Waikiki Hotel
12.2018 - 04.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Senior Quality Assurance Analyst

Sutherland Global Services
11.2013 - 06.2016
  • Established strong relationships with cross-functional teams, promoting effective communication and collaboration throughout the organization.
  • Streamlined QA processes for efficiency, resulting in faster product releases to market.
  • Weekly monitored and coach consultants
  • Create weekly and monthly reports that must be submitted to Business Director, Account Managers and Team Managers.
  • Conduct training and team huddles in regular basis.

Call Center Representative

411 Directory Assistance
03.2006 - 12.2012
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Answer the call as soon as the call comes in. Search the caller's 411 directory request.
  • Provide road directions if needed.
  • Provide excellent and accurate customer service in each every call.

Education

No Degree - Computer MOS 2019 Certification And Career Advance

Kapi'olani Community College
10.2021

Bachelor of Science - Psychology

University of Perpetual Help System
03.2017

High School Diploma -

Saint Michael's College of Laguna
04.1996

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Customer service-focused
  • Customer Service
  • Task assignment
  • Staff Training and Development
  • Department coordination
  • Quality improvements
  • Employee evaluations

Timeline

Housekeeping Supervisor

W Hollywood Hotel
09.2024 - 03.2025

Housekeeping Supervisor

1 Hotel West Hollywood
08.2022 - 08.2023

Call Center Representative

Dept of Labor and Industrial Relation Unemployment
05.2022 - 08.2022

Housekeeper

Prince Waikiki Hotel
12.2018 - 04.2022

Senior Quality Assurance Analyst

Sutherland Global Services
11.2013 - 06.2016

Call Center Representative

411 Directory Assistance
03.2006 - 12.2012

No Degree - Computer MOS 2019 Certification And Career Advance

Kapi'olani Community College

Bachelor of Science - Psychology

University of Perpetual Help System

High School Diploma -

Saint Michael's College of Laguna

painting, hiking, art and crafts

On my spare time I love painting using acrylic as my medium. I also enjoy hiking , connecting to nature makes me relax, it also boost my mood and improve my mental health.  Arts and crafts are my passion, dreamcatchers  and macrame are my favorites crafts to make. 

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