Anne Crawford
Los Angeles,CA
Summary
Experienced with leading housekeeping teams to maintain cleanliness and order. Utilizes strong organizational skills and attention to detail to ensure pristine environment. Track record of effective team management and problem-solving in dynamic settings. Diligent Housekeeping Supervisor with solid background in managing housekeeping teams and ensuring highest standards of cleanliness. Expertise includes streamlining housekeeping processes and enhancing team efficiency. Demonstrated leadership in maintaining safe and organized environment while fostering teamwork and attention to detail.
Overview
17
17
years of professional experience
Work History
Housekeeping Supervisor
1 Hotel West Hollywood
08.2022 - 08.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
Call Center Representative
Dept of Labor and Industrial Relation Unemployment
05.2022 - 08.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Review and process unemployment claims
Housekeeper
Prince Waikiki Hotel
12.2018 - 04.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Senior Quality Assurance Analyst
Sutherland Global Services
11.2013 - 06.2016
- Established strong relationships with cross-functional teams, promoting effective communication and collaboration throughout the organization.
- Streamlined QA processes for efficiency, resulting in faster product releases to market.
- Weekly monitored and coach consultants
- Create weekly and monthly reports that must be submitted to Business Director, Account Managers and Team Managers.
- Conduct training and team huddles in regular basis.
Call Center Representative
411 Directory Assistance
03.2006 - 12.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Answer the call as soon as the call comes in. Search the caller's 411 directory request.
- Provide road directions if needed.
- Provide excellent and accurate customer service in each every call.
Education
Bachelor of Science - Psychology
University of Perpetual Help System
03.2017
High School Diploma -
Saint Michael's College of Laguna
04.1996
No Degree - MAC OS Computer Program
Kapiolani Community College
Honolulu, HI 09.2021 - 11.2021
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Task assignment
- Staff Training and Development
- Department coordination
- Quality improvements
- Employee evaluations
Timeline
Housekeeping Supervisor
1 Hotel West Hollywood
08.2022 - 08.2023
Call Center Representative
Dept of Labor and Industrial Relation Unemployment
05.2022 - 08.2022
No Degree - MAC OS Computer Program
Kapiolani Community College
09.2021 - 11.2021
Housekeeper
Prince Waikiki Hotel
12.2018 - 04.2022
Senior Quality Assurance Analyst
Sutherland Global Services
11.2013 - 06.2016
Call Center Representative
411 Directory Assistance
03.2006 - 12.2012
Bachelor of Science - Psychology
University of Perpetual Help System
High School Diploma -
Saint Michael's College of Laguna
painting, hiking, art and crafts
On my spare time I love painting using acrylic as my medium. I also enjoy hiking , connecting to nature makes me relax, it also boost my mood and improve my mental health. Arts and crafts are my passion, dreamcatchers and macrame are my favorites crafts to make. I recently learned how to bake, cookies, brownies and cheesecake are my favorite goodies to make.
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