Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
tennis, cooking
Additional Information
Languages
Timeline
Anne-Dominique Haas

Anne-Dominique Haas

Rockledge,FL

Summary

Highly effective and well-educated Sommelier. Develops exciting promotional events to draw in customers. Successfully interacts with customers enjoying fine wines. Reliable and upbeat wine and cheese manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Wine & Cheese Manager

Green Turtle Market
Indian Harbor Beach, FL
07.2013 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Coordinated wine selection and restocking for cellar with over 1000 bottles.
  • Set up wine tastings to bring in business and promote special offerings.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Represented establishment professionally with guests and earned consistent repeat and referral business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Organized routine and special event orders to keep adequate inventory for forecasted needs.
  • Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
  • Directed teams to keep workstations clean and neat for professional customer appeal.
  • Promoted special wine menu for holidays to complement chef's dinner specialties.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Implemented new promotional strategies, dramatically increasing business.

Wine Specialist

Publix
Viera, FL
02.2012 - 12.2012
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked guests' identification before serving alcoholic beverages.
  • Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.

Education

Certified Wine Specialist -

Society of Wine Educators, Washington Crossing, PA
07.2008
  • Continuing education in wine
  • Member of Society of Wine Educators
  • Professional development completed in wine knowledge

Associate of Science - Accountant

Ecole Professionnelle De Vevey, Vevey, Switzerland
06.1979

Skills

  • Public speaking
  • Customer service background
  • Beverage pricing
  • Strategic selling
  • Problem-Solving
  • Teamwork and Collaboration
  • Self-Motivated
  • Attention to Detail
  • Dependable and Responsible

Accomplishments

  • Collaborated with team of 5 in the development of wine and cheese sales.

Certification

Economic major School of honor for Accounting and Arts

Diploma of Introductory Sommelier Course

Diploma of Certified Wine Specialist, presently working on the next level, Certified Wine Educator

Diploma of Japanese Sake Adviser, Approved by Sake Service Institute

tennis, cooking

I play tennis 2 times a week hopefully more

I keep searching and studying for wine and cheese knowledge

Cooking is a passion, I am a foodie

Additional Information

I am fluent in French (mother tongue) and English, German conversational

Languages

French
Native or Bilingual
German
Limited Working
English
Native or Bilingual

Timeline

Wine & Cheese Manager - Green Turtle Market
07.2013 - Current
Wine Specialist - Publix
02.2012 - 12.2012
Society of Wine Educators - Certified Wine Specialist,
Ecole Professionnelle De Vevey - Associate of Science, Accountant

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Anne-Dominique Haas