Anne Dougherty

• Provide editorial website content and dictate informational updates, utilizing SEO Optimization and tactical marketing language/positioning, to attract and engage qualified applicants, increasing visitor engagement (“traffic”) by 30%
• Administer guidance and support to prospective and current students relating to curriculum requirements, program selection, and tuition options
• Streamline operational functions through task prioritization, ensuring focus of senior managers to focus on faculty development, and core content functionality involving classroom engagement and curriculum updates, to elevate student satisfaction, therefore increasing revenue by 25%
• Manage approximately 50 weekly inbound call inquiries addressing graduate engineering programs, including those led by corporate sponsored affiliates—Boeing, Collins Aerospace, and Lockheed Martin
• Monitor online traffic and incumbent inquiries addressing graduate engineering program, engaging user-friendly website navigation, to increase enrollment by 30% year over year, while adding two doctoral programs and three master’s programs since 2020, elevating growth and scope of programs, therefore earnings, to $181.4M in 2024
• Establish operational policies and procedures addressing necessary modifications based on analysis of operations, demographics, and program outcomes.
• Contribute feedback/suggestions contingent upon Academic Integrity Review outcomes for student papers submitted for academic committee panel review (a degree requirement) including: doctoral dissertations, doctoral defenses, praxis, and journal article drafts prior to official submission for acceptance and publication to exclusive scientific journal entities
• Prepare highly involved reports regarding institutional data for accreditation and program licensure credentials
• Manage document security for doctoral admissions department applications meeting pre-requisite criteria, in adherence with academic, administrative, and financial obligations, upon admission application review
• Represent university with active participation in annual commencement, held on the National Mall (Washington, D.C.) presiding and announcing graduates at ceremonial events

• Created website and SEO-driven content to support strategic vision
• Streamlined content creation process by utilizing content management systems, improving overall communication and efficiency
• Cultivated strong relationships with subject matter experts to produce accurate and authoritative content on a variety of topics
• Strengthened content through proofreading and editing

• Facilitated direct support to graduates, enhancing work force skills
• Coached and guided prospective graduates for career opportunities by developing resume & cover letter
• Participated in outreach activities and speaking engagements at local high schools about the importance of career planning
• Evaluated existing programs and initiatives enhancing workforce development engagement
• Created and maintained relationships with employers, industry experts, alumni, and faculty to provide resources for students and alumni
• Coordinated participant recruitment and training program placement

• Managed patient/client inquiries (10 incoming calls/day), in client facing role, providing immediate customer service to guests
• Evaluated and prepared contract proposals for insurance carriers
• Delivered customer support and administrative assistance, reporting directly to the CEO, CFO, & Owner

Wells Fargo Advisors: contractual position

• FINRA & SEC Clearances Fulfilled
• Strategic field reporting management and financial data distribution for multi-$1,000,000 accounts
• Supported Financial Advisors with report composition in preparation for face-to-face client meetings

Serco North America: contractual position

• Confidential Level: Security Clearance Fulfilled
• Created purchase orders for the requisition of military maritime defense equipment

Trigild: contractual position

• Oversaw corporate construction correspondence, strategic plans, purchase orders to stakeholders, project managers, suppliers
• Prepared and delivered work orders encompassing specifications amongst on-site managers, vendors, procurement specialists
• Scheduled, tracked, maintained record of preparatory proceedings during interim phases of requisition transactions

• Conducted contractual advertisement sales (B-to-B) for local businesses to establish online presence via Digital Advertising and optimize search engine performance for peak visibility
• Executed strategic and progressive advertising campaigns to initiate and establish rapport via robust online digital marketing
• Created competitive market for small, medium, and large businesses to attract prospective customers
• Generated (audience) reach extension through local, regional, and national markets
• Expanded market share by identifying new business opportunities and effectively pitching customized digital solutions
• Boosted digital sales revenue by implementing targeted marketing strategies and improving customer engagement
• Conducted thorough competitor analysis to inform strategic planning initiatives, resulting in a competitive industry edge

• Commanded operations of profit & loss, personnel management, inventory, direct sales, & strategic business development across 5 District Locations
• Managed 40+ field employees, 5 location managers, ensuring optimal labor conditions, payroll processing, performance evals, recruiting, training, & terminations
• Created and facilitated custom seminars tailored to introduce corporate initiatives and new product/promotional launches
• Supported on-site managers to identify and implement site-visit improvements in areas of deficiency/fiscal decline
• Managed quarterly revenue, utilizing numeric performance to evaluate FY performance trends

• Instituted and developed campus-based career development program to restore single-campus outcomes and fiscal performance
• Developed organizational process for safekeeping of students' personal data, utilized for accreditation reporting purposes
• Analyzed market trends, identifying opportunities to leverage qualified graduates available for position openings to satisfy placement records fulfilling gainful employment requirements
• Developed, implemented, adopted strategy for nationwide best practices to adopt successful record maintenance strategy
• Identified and utilized market trends, community partnerships, and lead generation for future business partnerships
• Streamlined reporting procedures to improve data accuracy while supporting informed decision-making presented to upper-operational management
• Established effective communication channels, promoting transparency and timely information sharing

• Managed overall fiscal and operational administration of the assigned campus
• Generated performance metrics to monitor financial growth and academic performance
• United the operations and academic teams to establish and implement strategy for achieving TQS accreditation standards
• Prepared meetings for strategy presentation to accomplish corporate goals, performance expectations, and quarterly growth projections
• Implemented and developed budget parameters aligned with financial resources, including federal scholarship funding
• Cultivated relationships with external stakeholders to enhance organizational visibility
• Facilitated communication between faculty, admissions staff, and executive team members to enrich strategy and cultivate team unity
• Provided administrative support to the Executive Director, preparing reports to demonstrate and address underperforming metrics including revenue, enrollment numbers, and academic quality for improvement and consistency

• Managed, trained, and developed, new hire team of Staffing Managers to adopt fundamental techniques and best practices for exceeding sales goals in a fast-paced competitive environment
• Worked in conjunction with regional management to generate budgets, provide production reports, analyze trends, and continue client engagement
• Secured and managed Major Client Accounts including

[1] Google® (DC Startup)

[2] Deloitte & Touché ®

[3] The Washington Post ®

[4] BlackBoard, Inc. ®

[5] American Institutes for Research (AIR) ®

[6] American Red Cross ®

[7] Howard University School of Law ®

[8] National Geographic Magazine ®

• Generated strategic business partnerships with small/private & large/corporate businesses in metro area
• Researched, identified, & implemented marketing strategies to expand client base, generate leads, & obtain referrals
• Created & presented price point value to achieve optimal client outcomes while adhering to budget limitations
• Conducted face-to-face introductory client meetings to establish rapport and propose solutions for current and future employment gaps, presenting value of service, and appealing to current and future market trends
• Executed solid business development plan to attract, expand, and retain client loyalty and referrals
• Consulted with accounting firms cross-selling finance services through organizational analysis, trending projections, and budget alignment
• Worked directly with Division President to develop strategic plans, modify sales pitch, set and align goals

• Implemented (new) current academic standards of tenth grade English curriculum ensuring optimal success of students' reading, writing and comprehension skills, and understanding of historic assigned literature
• Successfully prepared students to reach targeted passing score on state-mandated English Assessment, proving subject matter proficiency on standardized exam, with 94% pass rate
• Attended to special needs and behavioral deficiencies of individual learners, addressing newly mandated learning-inclusion laws, while persisting increased levels of functional learning for advanced students to meet state regulations
• Established foundational purpose for utilizing proper concepts of the English language across the curriculum, in addition to vocational, technical, and communication functions
• Sponsored sophomore class student-government officers
• Coached the J.V. and Varsity Women's Volleyball Team—nurtured fundamental skills, taught game regulations, encouraged teamwork and discipline developing athletes

• Developed comprehensive secondary technical curriculum for cosmetology degree program, specific to each state’s licensure requirements outlined by its overarching State Board of Education
• Strategized with graphic artist design team to illustrate ideas corresponding to technical instruction
• Created newsletter featuring stories on trending products, industry techniques, and students' success
• Created content outlines and ensured all pieces adhere to established deadlines
• Implemented language and style guidelines to ensure consistent writing style
• Reviewed copy submitted by external contributors for accuracy and clarity prior to publication
• Collaborated with authors to revise drafts based on feedback from external stakeholders
• Ensured written content in adherence with style guides, grammar rules, and punctuation conventions
• Oversaw artwork, layout, computer typesetting, and printing in adherence with deadlines and budget requirements

• Focused on English and education, with a thesis on societal issues
• GPA: Dean's List: 4 Years