Anne Duncan
Branson,,MO
Summary
Dynamic leader with proven expertise in crew oversight and proactive problem-solving, honed at Sonic Drive-In and Jesus Was Homeless Thrift Store. Excelled in fostering teamwork and collaboration, significantly boosting customer satisfaction. Skilled in safety guidelines and multitasking, adept at driving performance and achieving strategic goals.
Overview
9
9
years of professional experience
Work History
Crew Leader
Sonic Drive in
05.2019 - Current
- Managed safe and efficient use of tools and equipment on construction sites.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Cleaned and maintained tools, equipment and worksites.
- Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Established and enforced policies and procedures to maintain high standards of work.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Assistant Manager
Jesus Was Homeless Thrift Store
04.2016 - 10.2018
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
None - Business
Arkansas State University
Mtn. Home, Arkansas Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Teamwork and collaboration
- Heavy lifting
- Crew coordination
- New hire training
- Issue troubleshooting
- Verbal and written communication
- Proactive problem-solving
- Team player
- Attention to detail
- Punctual and dependable
- Problem-solving
- Excellent communication
Timeline
Crew Leader
Sonic Drive in
05.2019 - Current
Assistant Manager
Jesus Was Homeless Thrift Store
04.2016 - 10.2018
None - Business
Arkansas State University