Anne Durbin
FORT MYERS,FL
Summary
Skilled at scheduling more than 20 procedures each week for a Ambulatory Surgery Center with numerous surgeons. Experienced in verifying coverage, collecting pre-authorizations and processing payments.
I am equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
35
35
years of professional experience
Work History
Surgery Scheduler
Cape Coral Surgery Center
Cape Coral, FL
04.2015 - Current
- Created and managed surgical schedules for multiple surgeons.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
- Provided patient education and answered questions regarding the surgery process.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Assisted in preparing operating room logs and maintaining them throughout the day.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Performed data entry into various computer systems related to surgery scheduling.
- Adhered to HIPAA guidelines when handling confidential information.
- Verified accuracy of billing information prior to submitting claims.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Monitored and updated patient records in the electronic medical record system.
- Participated in quality assurance activities within the department as directed by management.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Checked patient insurance and collected pre-authorizations from providers.
- Distributed treatment and procedural information to patients.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Managed patient check-in and check-out procedures and processed payments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Interviewed patients to complete case histories and intake forms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Maintained patient records and scheduled appointments efficiently.
- Facilitated patient check-in/out procedures for smooth flow.
- Ordered office supplies and maintained inventory control.
- Answered phone calls, directed inquiries, and took messages.
- Greeted patients warmly and provided excellent service.
- Supported administrative staff by distributing correspondence timely.
- Monitored email inbox; prioritized requests accordingly daily.
- . Managed electronic health record systems accurately.
- . Provided general clerical support including data entry.
- . Conducted appointment reminder calls to reduce no-shows.
Medical Assistant
Associates in Digestive Health
Cape Coral, FL
07.2006 - 08.2013
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Provided assistance to medical staff in performing minor surgical procedures.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Explained treatment procedures and physicians' instructions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted physicians with patient exams, procedures, and treatments.
- Prepared patients for examinations and diagnostic tests.
Unit Secretary
Cape Coral Hospital
Cape Coral, FL
02.1992 - 06.2006
Assistant Store Manager
Candace Arnold's
Sanibel Island, FL
02.1989 - 02.1992
Education
Sports Medicine
Ohio State University
Columbus, OHSkills
- Correspondence Writing
- Insurance Verification
- Pre-authorization management
- Educating patients
- Patient Relations
- HIPAA Compliance
- Maintaining confidentiality
- Office workflow support
- Payment Collection
- Verifying insurance
- Copay collecting
- Schedule Coordination
- Scheduling expertise
- Checking in patients
- Insurance pre-certifications
- Medical Coding
- Electronic Recordkeeping
- Documentation Review
- Patient Scheduling
- Referral Verification
- Data Entry
- Medical Terminology
- Appointment Scheduling
- Organization and Time Management
- Self Motivation
- Outpatient Procedures
- Task Prioritization
- Decision-Making
- Patient Health Information Access
- Critical Thinking
- Customer Service
- Problem-solving abilities
- Insurance Authorizations
- Professionalism
- Time Management
- Collaboration and Teamwork
- Computer Proficiency
- Effective Communication
- Co-payment collection
- Multitasking
- Administrative Support
- Organizational Skills
- Time management abilities
- Teamwork and Collaboration
- Payment Plan Options
- Problem-Solving
References
References available upon request.
Timeline
Surgery Scheduler
Cape Coral Surgery Center
04.2015 - Current
Medical Assistant
Associates in Digestive Health
07.2006 - 08.2013
Unit Secretary
Cape Coral Hospital
02.1992 - 06.2006
Assistant Store Manager
Candace Arnold's
02.1989 - 02.1992
Sports Medicine
Ohio State University
Similar Profiles
Yudik Ruiz CairoYudik Ruiz Cairo
Registered Nurse at Rehabilitation and Healthcare Center of Cape CoralRegistered Nurse at Rehabilitation and Healthcare Center of Cape Coral
Vanesa GrajalesVanesa Grajales
REGISTERED NURSE at Cape Coral Surgical CenterREGISTERED NURSE at Cape Coral Surgical Center
Janice S. CalhounJanice S. Calhoun
PREOP/PACU Staff Nurse at Surgery Center At Coral Springs, Outpatient Surgical CenterPREOP/PACU Staff Nurse at Surgery Center At Coral Springs, Outpatient Surgical Center