Anne E. Schlei
Sandwich,IL
Summary
More than10 years of experience in a variety of fast paced member services, office administration and client relationship building roles.
Overview
16
16
years of professional experience
Work History
Dealer Services Representative
Bernina of America
Aurora, IL
03.2021 - Current
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer issues and escalated complex issues to manager.
- Kept records of inquiries, complaints and comments.
- Coordinated with credit analysts to expedite loan decisions based on accurate risk assessments.
- Answered and directed phone calls and liaised with customers in person.
- Handled inquiries regarding deliveries, purchase orders and other customer-facing processes.
- Fostered strong relationships with dealership personnel, establishing trust and rapport through professional communication.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Member Services Representative
Interactive Health Solutions
Schaumburg, IL
07.2014 - 06.2020
- Answered a large volume of member calls regarding health screenings, scheduled appointments, resolved issues, troubleshooted portal problems, worked with other departments to correct information discrepancies and trained new employees
- Was often given complicated member issues to manage and bring to a constructive resolution
- Achievements/Tasks
Project Expediter/Customer Care
Smalley Steel Ring
Lake Zurich, IL
09.2011 - 05.2014
- Worked with clients on custom product orders and coordinated with raw material buyer and production staff to manufacture steel parts to customers' exact specifications
- Often had to overcome challenges related to expedited delivery schedules
- Also managed domestic and international shipping process to ensure that correct parts were being sent to clients
- Acted as main customer point of contact during the time products were in transit
- Achievements/Tasks
Account Manager
Ebsco Information Services
Cary, IL
02.2009 - 08.2011
- Worked directly with public libraries, large school districts, universities and medical facilities to manage their subscription, textbook and industry journal accounts
- Troubleshooted procurement issues with publishers and suppliers
- Processed customer invoices and payments in conjunction with the Accounts Receivable department
- Achievements/Tasks
Education
High School Diploma -
Sun Prairie Sr High School
Sun Prairie, WISkills
- Self Motivated
- Customer Service
- Excellent People Skills
- Problem Solver
- Detail Orientated
- Teamwork
- Client Relationship Building
- Organized
- Multitasking and organization
- Verbal and written communication
- Complaint resolution
- Administrative support
Hobbies and Interests
Cooking, Reading
Affiliations
- Falcon Greens Homeowners Association
- Board Secretary
SUPPORTED CAUSES
Pet Rescue
Timeline
Dealer Services Representative
Bernina of America
03.2021 - Current
Member Services Representative
Interactive Health Solutions
07.2014 - 06.2020
Project Expediter/Customer Care
Smalley Steel Ring
09.2011 - 05.2014
Account Manager
Ebsco Information Services
02.2009 - 08.2011
High School Diploma -
Sun Prairie Sr High School