Anne E. Schlei
Sandwich,IL
Summary
More than10 years of experience in a variety of fast paced member services, office administration and client relationship building roles.
Overview
16
16
years of professional experience
Work History
Dealer Services Representative
Bernina of America
03.2021 - Current
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer issues and escalated complex issues to manager.
- Kept records of inquiries, complaints and comments.
- Coordinated with credit analysts to expedite loan decisions based on accurate risk assessments.
- Answered and directed phone calls and liaised with customers in person.
- Handled inquiries regarding deliveries, purchase orders and other customer-facing processes.
- Fostered strong relationships with dealership personnel, establishing trust and rapport through professional communication.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Member Services Representative
Interactive Health Solutions
07.2014 - 06.2020
- Answered a large volume of member calls regarding health screenings, scheduled appointments, resolved issues, troubleshooted portal problems, worked with other departments to correct information discrepancies and trained new employees
- Was often given complicated member issues to manage and bring to a constructive resolution
- Achievements/Tasks
Project Expediter/Customer Care
Smalley Steel Ring
09.2011 - 05.2014
- Worked with clients on custom product orders and coordinated with raw material buyer and production staff to manufacture steel parts to customers' exact specifications
- Often had to overcome challenges related to expedited delivery schedules
- Also managed domestic and international shipping process to ensure that correct parts were being sent to clients
- Acted as main customer point of contact during the time products were in transit
- Achievements/Tasks
Account Manager
Ebsco Information Services
02.2009 - 08.2011
- Worked directly with public libraries, large school districts, universities and medical facilities to manage their subscription, textbook and industry journal accounts
- Troubleshooted procurement issues with publishers and suppliers
- Processed customer invoices and payments in conjunction with the Accounts Receivable department
- Achievements/Tasks
Education
High School Diploma -
Sun Prairie Sr High School
Sun Prairie, WISkills
- Self Motivated
- Customer Service
- Excellent People Skills
- Problem Solver
- Detail Orientated
- Teamwork
- Client Relationship Building
- Organized
- Multitasking and organization
- Verbal and written communication
- Complaint resolution
- Administrative support
Hobbies and Interests
Cooking, Reading
Affiliations
- Falcon Greens Homeowners Association
- Board Secretary
SUPPORTED CAUSES
Pet Rescue
Timeline
Dealer Services Representative
Bernina of America
03.2021 - Current
Member Services Representative
Interactive Health Solutions
07.2014 - 06.2020
Project Expediter/Customer Care
Smalley Steel Ring
09.2011 - 05.2014
Account Manager
Ebsco Information Services
02.2009 - 08.2011
High School Diploma -
Sun Prairie Sr High School
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