Anne Farley

• Southwest Airlines was structured using the upside down pyramid. The front line employees were on the top of the pyramid, while the CEO and the upper management were at the bottom of the pyramid. This empowered us to give 150% at all times, because it was our company. We were passionate about giving POS, “Positively outrageous service.” We lived and represented Southwest Airlines 100% of the time. It was our company, and every gesture and kindness made a difference. This also gave us the ability to use our judgment in many different situations. If someone needed help, we helped. Our beloved CEO Herb Kelleher, and Colleen Barret, were approachable and valued all of us, no matter what job we held.
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• My job as a flight attendant was to give POS, to connect with the passengers, and to represent Southwest Airlines in a manner that showed how much we cared, and that although we had fun on our flights, we were #1 in safety and it was always a priority.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew, other fa’s, and medical dispatch, following instructions as needed, to save the life of patient if necessary.
• Enhanced passenger satisfaction by providing exceptional in-flight service through comedy, singing, playing games using toilet paper, or peanut crowns, etc. and if safety permited, had unaccompanied minors pass out peanuts, sometimes even adults. Southwest trusted our judgment and allowed us the freedom to have fun, while always addressing individual needs, of course.
• Enhanced company's image by consistently showcasing professionalism, and a desire to have fun, always maintaining safety. We could do both!
• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
• Collaborated with fellow crew members to deliver a seamless travel experience for our business travelers, as well as our vacationers, and our diehard, regular loyal customers. we were sensitive to all of them, ensuring they all enjoyed their flights.
• Participated in yearly recurrent training sessions to stay current and recertify our CPR, Rescue breathing, Heimlich maneuver for both adult and infant, and first aid procedures.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally and personally.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances. We worked with different crew almost every week, so I definitely develop skills in reading and getting along with many different types of personalities.
• Answered passenger questions and provided solutions to issues arising during flights.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges, and singing songs and telling jokes helped a lot during
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
• Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
• Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
• Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.

Responsible for all aspects of the business. I worked alone, I handled displays, customer service and satisfaction and increased sales by 150% in the first month I took over as manager. The owners had planned on closing this location, but it became the number 1 store, in sales and profit. I added music, lit candles, served hot cider and created a welcoming atmosphere for everyone to enjoy. If I didn’t have an item a customer needed, I got on the phone and found it, even if it was with a competitor or different company. Customer service is my forte and I love it in any capacity.

• I started when I was 8 years old, working beside my parents everyday after school, and on weekends, doing anything and everything that needed to be done. I cleaned the bathrooms, prepared horns for rental season, waited on customers explaining rental contracts, answered phones, cleaned the business inside and out, i taught flute in private and group lessons, etc etc
• Cultivated strong work ethic through collaboration with parents during formative years.
• Operated proficiently under high-pressure conditions.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• I learned how to work hard and what it takes to make a business successful.