Anne Farley

Flight Attendant

Southwest Airlines

Denver, Colorado

03.1993 - 04.2024

Southwest Airlines, structured in an upside-down pyramid, fostered a culture of importance, appreciation, trust, and extreme happiness among its employees. This empowered us to deliver “Positively Outrageous Service” consistently. We were not just representatives of Southwest Airlines; we embodied it in every aspect of our lives, from home to work, non-reviving to public spaces. Every gesture and kindness we showed made a difference, as it was our company, and we were committed to its success.
Our beloved CEO, Herb Kelleher, and Colleen Barret, were approachable and valued each and every one of us, regardless of our job position.
Costco, in many ways, operates similarly, valuing its employees and fostering a positive work environment.
As a flight attendant, my primary responsibility was to provide exceptional in-flight service, connect with passengers, and represent Southwest Airlines in a manner that demonstrated our genuine care.
While we enjoyed our flights, safety was always our top priority.I maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
I demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations, maintaining a positive attitude at all times.
In case of medical emergencies, I calmly and competently followed established protocols, liaising with the cockpit crew, other flight attendants, and medical dispatch. I followed their instructions diligently to save the lives of passengers if necessary.
To enhance passenger satisfaction, I provided exceptional in-flight service through various means, such as comedy, singing, playing games using toilet paper, or even passing out peanuts (if safety permitted).
We worked with different crews almost every week, so I definitely developed skills in reading and getting along with many different types of personalities.
Answered passenger questions and provided solutions to issues arising during flights.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges. and singing songs and telling jokes helped a passengers, assisted with carry-on baggage storage, and delivered onboard announcements.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Assisted passengers with disabilities by providing wheelchairs and supporting them throughout the airport to provide excellent customer service.
Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
Ensured compliance with federal aviation regulations during all flights, contributing to the airline's outstanding safety record.
Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Participated in yearly recurrent training sessions to stay current and recertify our CPR, Rescue breathing, Heimlich maneuver for both adult and infant, and first aid procedures.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally and personally.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances. We worked with different crew almost every week, so I definitely develop skills in reading and getting along with many different types of personalities.
Coordinated emergency procedures, ensuring readiness for any in-flight incidents or turbulence.
Managed in-flight service, distributing food and beverages efficiently to all passengers.
Trained new flight attendants on safety protocols and customer service best practices.
Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Participated in pre-flight briefings to discuss flight details, weather and service plans.
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Responded to medical emergencies as needed during flights.
Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
Kept cabin neat, clean and professional in appearance.
Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
Prepared for takeoff and landing sitting in correct brace position on jumpseat.
Worked with air marshals, airport security, and ground personnel to remove unruly passengers.

Manager

Luz De Nambe

01.1990 - 03.1993

Responsible for all aspects of the business. I worked alone, I handled displays, customer service and satisfaction and increased sales by 150% in the first month I took over as manager. The owners had planned on closing this location, but it became the number 1 store, in sales and profit. I added music, lit candles, served hot cider and created a welcoming atmosphere for everyone to enjoy. If I didn’t have an item a customer needed, I got on the phone and found it, even if it was with a competitor or different company. Customer service is my forte and I love it in any capacity.

Family Business

Bob Farley Music Center

03.1975 - 03.1979

I started when I was 8 years old, working beside my parents everyday after school, and on weekends, doing anything and everything that needed to be done. I cleaned the bathrooms, prepared horns for rental season, waited on customers explaining rental contracts, answered phones, cleaned the business inside and out, i taught flute in private and group lessons, etc etc
Cultivated strong work ethic through collaboration with parents during formative years.
Operated proficiently under high-pressure conditions.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
I learned how to work hard and what it takes to make a business successful.

Summary

Overview

Work History

Flight Attendant

Manager

Family Business

Education

Some College (No Degree) - Music Education

Skills

Timeline

Flight Attendant

Manager

Family Business

Some College (No Degree) - Music Education

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