Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Anne Ficklin

Anne Ficklin

Henderson,NV

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience

Work History

Office Manager

Richardson Wetzel Architects
10.2017 - Current
  • Defined clear targets and objectives and communicated to other team members.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Real Estate Assistant

Susan Marlow
04.2016 - 09.2017
  • Managed filing system, entered data and completed other clerical tasks.
  • Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
  • Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.

Real Estate Assistant

Mark Anthony Rua
Henderson, NV
02.2011 - 02.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Gained strong leadership skills by managing projects from start to finish.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Associate of Science - Medical Assisting

Stevens Henegar
Provo, UT

Skills

  • Report Preparation
  • Administrative Support
  • Schedule oversight
  • Project Planning
  • Inventory Control
  • Relationship Building
  • Good Judgment
  • Interpersonal Relations
  • Workflow Optimization
  • Employee Supervision
  • Excellent multi-tasking ability
  • Financial Accounting
  • Team Supervision

Timeline

Office Manager

Richardson Wetzel Architects
10.2017 - Current

Real Estate Assistant

Susan Marlow
04.2016 - 09.2017

Real Estate Assistant

Mark Anthony Rua
02.2011 - 02.2016

Associate of Science - Medical Assisting

Stevens Henegar

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Anne Ficklin