Anne Flemings
Frisco,TX
Summary
Highly motivated professional with passion for technology and innovation. Dedicated to applying IT knowledge in high impact customer and business solution roles. Excellent attention to detail and teamwork skills with curiosity for learning innovative ways to impact the customer experience and enhance business needs.
Overview
18
18
years of professional experience
Work History
Bethesda Gardens Assisted Living
11.2018
- Assisted in the development of streamlined medication administration procedures, resulting in increased accuracy and safety by 100%
- Provided exceptional patient support, addressing concerns and answering questions regarding medications and treatment
- Promoted a culture of accountability through regular audits of medication administration practices and documentation
- Demonstrated proficiency with electronic health record systems for accurate inputting of patient information
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages
Per Scholas
03.2024 - Current
- Role: IT Support Specialist
- Password resets, Active Directory account unlocks, printer configurations, VPN configuration, office 365
- Create, optimize and maintain LAN/WAN networks
- Utilizing service now ticketing systems to troubleshoot hardware and software issues
- Diagnose, research, and resolve end-user needs, and make improvement suggestions
- Perform computer hardware and software installations, maintenance tasks, troubleshooting, and repairs computer systems and peripheral equipment
- Strong understanding of DNS and DHCP and how it affects network and servers
- Setting up VMware by installing and mounting ISO and OVA files
- Improves system performance by identifying problems and recommending changes
- Contribute to documentation of incidents, maintenance of equipment, and training manuals
Al Corso Ristorante Conegliano -Italy
06.2006 - 01.2011
- Inspected and maintained reception area for neatness and cleanliness
- Provided guests with hours of operation, special event inquiries, screened calls for management, and book/confirm reservations
- Handled customer complaints and generated new ideas to improve customer satisfaction
- Maintained a friendly, cheerful and courteous demeanor at all times
- Highly skilled in building rapport with guests and coworkers
- Familiar with handling money, making change and processing credit card transactions
Education
CompTIA A+ & Google IT Support Certificate -
Per Scholas Technical Institute
03.2024
Bachelor of Law -
University of SOA
09.2014
Skills
- Windows XP
- Vista
- Windows 10
- 11
- Results Driven
- Customer Service/Success
- Education/Training
- Client Support/Engagement
- Conflict Management/Solutions
- Problem Solving
- Cross-functional Partnerships
- Leadership and Development
- Business Operations
- Time Management
- Process Improvement
- Communication
- Financial Reconciliations Inventory
- Management Collaborative
- Learner
Personal Information
Title: INFORMATION TECHNOLOGY SUPPORT/SOLUTIONS
Timeline
Per Scholas
03.2024 - Current
Bethesda Gardens Assisted Living
11.2018
Al Corso Ristorante Conegliano -Italy
06.2006 - 01.2011
CompTIA A+ & Google IT Support Certificate -
Per Scholas Technical Institute
Bachelor of Law -
University of SOA
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