Anne Friedman
Hampstead,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Owner/Hairdresser
Self
07.1989 - 11.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
Clerk Typist/Linguist
U.S Army
09.1974 - 09.1977
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Assisted in maintaining a clean and orderly office space, contributing to a productive work environment for all team members.
- Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
- Strengthened internal communications within the department by acting as a liaison between staff members when necessary.
- Streamlined communication within the organization through timely responses to emails and phone calls.
- Promoted a positive work environment through professional interactions with coworkers and supervisors alike.
- Typed 60 and [Type] documents with [Number] WPM and [Number]% error rate.
- Improved overall productivity by efficiently prioritizing and completing assigned tasks in a timely manner.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Accurately typed [Number] words per minute with no errors.
Education
Cosmology
American Beauty School
Des Plaines, IL09-1979
High School Diploma -
Antioch High School
Antioch, IL06-1973
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business planning
- Business management
- Staff management
- Marketing
- Financial management
- Staff hiring
- Business development
- Business launch
Accomplishments
- Cut and styled hair for models at the [Name] Hair Show.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
Certification
- [State] Driver's License
- [Advanced Hair Classes
Languages
Norwegian
Professional Working
Timeline
Owner/Hairdresser
Self
07.1989 - 11.2024
Clerk Typist/Linguist
U.S Army
09.1974 - 09.1977
Cosmology
American Beauty School
High School Diploma -
Antioch High School