Anne F. Tierney
Contingent Workforce Professional
Clawson,MI
Summary
Experienced professional in the Contingent Workforce Industry with a strong track record in executing financial administration, reporting, and scheduling functions. Proficient in utilizing abilities to effectively lead teams of professionals in high-volume settings. Excels at supporting day-to-day program operations through expert records management and resource coordination. Skillful approach allows for meeting diverse needs and addressing issues, ensuring efficiency and program outreach are maintained. Proven ability to build long-lasting relationships contributes to overall success in this field.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Program Specialist Lead III
Allegis Global Solutions
Troy, MI
12.2022 - Current
- Responsible for all customer relations and negotiations.
- Manages relations with all suppliers.
- Responsible for the successful achievement of all service level agreements (SLAs).
- Assures that all program personnel are adequately trained on Vendor Management System (Fieldglass), provider software, and program procedure and policy.
- Utilizes program management skills of communication, presentation, time management, organization, and planning to successfully achieve program goals and objectives.
- Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance.
- Estimates time frames, quality, and quantity of resources required to successfully achieve program objectives.
- Conducts periodic status checks with customers and team to assess progress against the plan.
- Prepares and delivers weekly and monthly status reports to customer sponsors, finance partners, and hiring managers on all program activities and issues.
- Acts as a liaison between the customers and suppliers' senior management.
- Resolves all program issues with customers and suppliers as appropriate.
- Assists in the implementation of the Workforce Management Solutions at new customer engagements.
- Interacts with and manages complex customer issues.
- Creates, tests, and implements new configurations in the VMS tool.
- First-level escalation for all program-related issues in North America.
- Presents Weekly and Quarterly to Client Sponsors on progress of ongoing enhancements as well as overall program health.
- Interviewed and recommended team members for hire.
- Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
- Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization.
- Built strong relationships with external partners to secure resources and support necessary for program success.
Program Specialist II
Allegis Global Solutions
Troy , MI
10.2021 - 12.2022
- Assisted client managers during all stages of the contract labor acquisition process, including requisition intake, sourcing, and candidate shortlisting and interviewing.
- Demonstrated recruitment expertise by preparing insightful questions appropriate for the position prior to conducting req intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base.
- Utilized reports to manage open requirements, advised managers on the status of requirements, and monitor supplier sourcing strategies to ensure a timely response.
- Documented all client/supplier reported issues and track resolution through to completion, ensuring a high level of customer satisfaction in the CRM system.
- Monitored performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.
- Provided constant interaction via face-to-face, email, and phone with clients, staffing vendors, contract personnel, and other partners.
- Assisted with worker assignment management (cost center changes, extension of contract assignments, etc.).
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators and service level agreements.
Staffing Specialist/Offers Coordinator
Ciber Inc.
Troy, MI
11.2019 - 10.2021
- Created and updated sales tracking and submittal tools.
- Managed and documented all interactions between potential customers and leads using our ATS tool, and provide status updates as needed or requested.
- Partnered with the recruiting and sales team to identify, qualify, and hire to fulfill the needs of the customer.
- Created new requisitions for each new position in the database and post them to job boards.
- Created and monitored postings.
- Entered and update candidate information in the candidate tracking tool.
- Demanded opportunity order entry, reporting, and management.
- Worked with multiple VMS systems to submit and manage active candidates.
- Scheduled technical interviews and online technical examinations as required.
- Prepared onboarding packages and offer letters.
- Gathered and processed paperwork, like employee agreements and consent forms.
- Monitored candidate background check and drug screens.
- Main point of contact with new hires before their first day.
- Ensured new hires have technical assistance to properly set up their employee-issued laptops.
- Worked across all teams within the company to update the status of new hires.
- Completed bid breakdowns and purchase order confirmations.
HR Assistant/Executive Assistant
Skypersonic, Inc.
Troy, MI
11.2018 - 11.2019
- Office Management: buying office supplies, managing alarm system, creating and enforcing office rules, etc.
- Project Manager: new office set up, including setting up vendors, working with companies for signage, janitorial services, and updating office.
- Recruiter: active recruiting, managing job postings, initial interviews, scheduling interviews with management, candidate tracking, etc.
- Head Buyer: management of buying supplies and parts for products, office expenses, etc.
- Travel Manager: booking all travel for the entire company.
- Accounting: managing our accounts payable, accounts receivable, reconciling accounts monthly, and recording invoices and expenses in QuickBooks.
- HR Activities: new hire orientation and onboarding, managing benefits, etc.
Technical Recruiter
Ciber, Inc.
Troy, MI
02.2018 - 11.2018
- Hired full-time employees and lessened our dependency on subcontractors to meet demand.
- Negotiated terms and conditions of employment, including salary and benefit options.
- Discussed options and answered questions regarding benefits.
- Recruited for mainly automotive, manufacturing, and OEM IT clients.
- Focused on time management and performance, focused on critical demand first.
- Performed in an environment of collaborative teamwork, with the goal of delivering top candidates.
Recruiting Coordinator
Ciber, Inc.
04.2014 - 02.2018
- Supported multiple clients and recruiters throughout the country, with a focus on the Central Market.
- Utilized applicant tracking systems such as Taleo, SharePoint, and various vendor management systems.
- Guided candidates through the hiring process.
- Performed resume formatting to ensure excellent readability, spelling, grammar, and adherence to a standard format.
- Scheduled phone, in person, and online video interviews between multiple participants across the country.
- Managed 100+ open orders daily.
- Tracked metrics for Sales Account team weekly.
- Created, formatted, posted, and monitored job postings.
- Entered and updated candidate information in the ATS.
- Helped with onboarding tasks, including creating offer packets and completing employment screening checks: security, criminal history, and drug.
- Documented status of each candidate and requisition for multiple clients, in real time and on multiple websites, throughout each phase of the recruiting process from sourcing to hire.
Staffing Consultant
Express Employment Professionals
04.2013 - 04.2014
- Recruited and interviewed potential candidates daily to meet clients' staffing needs.
- Controlled payroll for over 100 employees weekly.
- Operated Accounts Receivables for 20-30 clients weekly.
- Completed inside sales calls to current and potential clients to increase business activity.
- Controlled crucial hiring and firing decisions for all clients daily.
- Handled all workers' compensation claims.
Front Office Coordinator
Express Employment Professionals
08.2012 - 04.2013
- Ensured all administration activities, incoming calls, and applicant flow move smoothly.
- Supported staffing consultant in recruiting, resume review, and interviews for potential associates.
- Communicated staffing needs with clients and assisted staffing consultants in associate placement.
Education
Bachelor of Arts - English
Northern Michigan University
Marquette 09.2005 - 12.2011
Skills
Microsoft Office, UltraTax, QuickBooks, SharePoint, Taleo, SAP SuccessFactors, B2B, Workforce Logic, TalentMatch, DotStaff, FieldGlass, ZeroChaos, Beeline, Excel (including v-loop ups and pivot tables)
Timeline
Program Specialist Lead III
Allegis Global Solutions
12.2022 - Current
Program Specialist II
Allegis Global Solutions
10.2021 - 12.2022
Staffing Specialist/Offers Coordinator
Ciber Inc.
11.2019 - 10.2021
HR Assistant/Executive Assistant
Skypersonic, Inc.
11.2018 - 11.2019
Technical Recruiter
Ciber, Inc.
02.2018 - 11.2018
Recruiting Coordinator
Ciber, Inc.
04.2014 - 02.2018
Staffing Consultant
Express Employment Professionals
04.2013 - 04.2014
Front Office Coordinator
Express Employment Professionals
08.2012 - 04.2013
Bachelor of Arts - English
Northern Michigan University
09.2005 - 12.2011