Anne Gaffney
Westminster,MD
Summary
Goal-driven Client Service Specialist dedicated to providing clients with an unparalleled experience in order to enhance business operations and build loyalty. Seeking to apply quality-oriented mindset to a new role with room for advancement. Offering a results-focused nature and many years' experience in the field.
Overview
15
15
years of professional experience
Work History
4-H Horse & Pony Barn Manager
MD State Fair
Timonium, MD
07.2022 - Current
- Developed and implemented barn management strategies to ensure safety of horses and staff.
- Ensured that all barn personnel followed safety protocols when working with horses.
- Inspected stalls regularly to ensure cleanliness and appropriate bedding material was provided for each horse.
- Performed routine maintenance checks on tack, fences, gates and other equipment used in the barn.
- Responded quickly to emergency situations involving horses such as colic or injury.
- Maintained tidy barn by sweeping, cleaning and organizing feed and materials.
- Cleaned and prepared stalls for newly acquired horses.
Client Service Specialist
Murthy Law Firm : Murthydotcom
Owings Mills, MD
06.2016 - Current
- Provided customer service to clients by responding to inquiries and resolving complaints.
- Maintained client data accuracy in internal systems by monitoring account information and updating records as needed.
- Performed quality assurance checks on content delivered to clients to ensure accuracy of information provided.
- Worked closely with other departments to ensure timely resolution of escalated client issues.
- Participated in weekly team meetings to discuss performance metrics and areas for improvement.
- Created detailed documentation of all interactions with customers ensuring accurate record keeping.
- Provided technical assistance when required, troubleshooting any problems that may arise.
- Resolved complex customer queries quickly and efficiently while maintaining a positive attitude throughout the process.
- Conducted regular follow-up calls with customers in order to assess their satisfaction level with our services.
- Responded within established timeframes to address customer concerns and inquiries by phone or email.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Scheduled and confirmed appointments based on customer availability.
- Collected deposits or payments and arranged for billing.
- Trained new employees on department tasks and answering telephone calls with efficiency and accuracy.
Private Nanny
Wendy Hendrickson
Westminster, MD
10.2014 - 04.2016
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Prepared meals according to dietary needs of the family's children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Transported the children safely to appointments, social engagements or recreational activities.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Provided positive reinforcement through rewards systems for good behavior.
- Developed an understanding of each child's individual strengths and weaknesses.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Private Barn Worker
Rebecca McGrew
Gettysburg, PA
02.2010 - 08.2015
- Cleaned and organized barns, stalls, and pens.
- Organized supplies such as hay, feed, and bedding.
- Monitored livestock for signs of illness or injury.
- Provided routine care to animals including grooming, feeding, and exercising them.
- Trained horses for riding or driving purposes.
- Helped load animals onto trailers for transport to shows or events.
- Scooped manure from stalls daily and disposed of it properly.
- Cared for sick or injured animals under the direction of a veterinarian.
- Identified potential health issues by observing behavior changes in animals.
- Ensured that all safety protocols were followed while working in the barns.
- Followed instructions given by farm owners regarding animal care procedures.
- Checked water sources daily to ensure they remained clean and full at all times.
- Unloaded hay, grain and other goods to neatly store in proper location.
- Handled, walked, and brushed horses.
- Held horses for veterinarian during health checks and care or for farrier for trimming and shoeing of horse hooves.
Sales & Leasing Consultant
Anderson Automotive
Cockeysville, MD
08.2013 - 08.2014
- Developed sales strategies to maximize profits, improve customer service, and increase market share.
- Identified new product opportunities in existing markets through competitive analysis.
- Adhered to all company policies and procedures related to sales operations.
- Assisted customers in selecting vehicles that met their needs and budget requirements.
- Maintained a thorough knowledge of current products, services, pricing plans, promotions, payment options.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Built relationships with clients by providing timely follow-up on inquiries or requests for information.
- Performed daily administrative tasks such as filing paperwork or entering data into databases.
- Tracked inventory levels of vehicles available for lease and ordered additional units when needed.
- Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
- Completed delivery of sold and leased products to customers within promised timeframes.
- Generated consistent interest by presenting non-confrontational selling processes to potential customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Sales Associate
Techlab Photo
Baltimore, MD
12.2012 - 08.2013
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
Equine Summer Camp Counselor
High Ridge Farm LLC
Manchester , MD
06.2009 - 08.2013
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Conducted pre-camp orientation sessions for new campers and parents.
- Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
- Assisted with daily horse care such as grooming, tacking, and feeding.
- Organized and facilitated camp activities including riding lessons, trail rides, and stable management.
- Provided instruction on proper horsemanship techniques to campers.
- Supervised campers while they were in the barn or riding horses.
- Ensured safety of all participants during activities by enforcing rules and regulations.
- Maintained a clean, safe environment for horses and riders.
- Demonstrated equine-related skills to campers through hands-on instruction.
- Encouraged positive behavior among campers at all times.
- Promoted teamwork among peers by organizing group activities.
- Assessed camper's skill levels before assigning them to groups.
- Inspected tack and equipment prior to use in order to ensure safety.
- Created an enjoyable learning atmosphere that was both educational and fun.
Education
High School Diploma -
North Carroll High School
Hampstead, MD05-2012
Bachelor of Science - Business Administration
Carroll Community College
Westminster, MDSkills
- Document Management
- Results-oriented mindset
- Proficiency in Outlook & Case Management Programs
- Portfolio Maintenance
- Call Management
- Customer Support
- Maryland 4-H registered volunteer for 8 years
- Over 20 years experience in the Equine Industry
- Over 20 years experience in the 4-H Industry both as a 4-H member and returning volunteer alumni
- Livestock Husbandry
- Animal Care
- Medication Administration
- Horse Grooming
- Relationship Building
- Livestock care
- Animal Training
- Human and Animal Safety
Languages
English
Native/ Bilingual
Affiliations
- Club Leader of a local 4-H Club specializing in Equine activities since 2020.
- Superintendent of County 4-H Horse Program since 2020.
References
References available upon request.
Timeline
4-H Horse & Pony Barn Manager
MD State Fair
07.2022 - Current
Client Service Specialist
Murthy Law Firm : Murthydotcom
06.2016 - Current
Private Nanny
Wendy Hendrickson
10.2014 - 04.2016
Sales & Leasing Consultant
Anderson Automotive
08.2013 - 08.2014
Sales Associate
Techlab Photo
12.2012 - 08.2013
Private Barn Worker
Rebecca McGrew
02.2010 - 08.2015
Equine Summer Camp Counselor
High Ridge Farm LLC
06.2009 - 08.2013
High School Diploma -
North Carroll High School
Bachelor of Science - Business Administration
Carroll Community College