Anne Gaudet
Longmont,CO
Summary
Dynamic and growth-oriented automotive professional with a proven track record in consultative sales, team management, and operational improvement. Expertise in cultivating and maintaining strong, mutually beneficial relationships with clients and colleagues. Passionate about Customer Experience (CX)! Adept at collaborating with teams in exceeding customer expectations, devising promotional strategies, marketing business products and services, and boosting overall company performance by applying quantitative and qualitative methodology.
Overview
11
11
years of professional experience
Work History
Product & Customer Experience Trainer
Volvo Car USA
03.2024 - Current
- Design and deliver impactful retailer training content to elevate Customer Experience performance and product knowledge at 35 Volvo retailers
- Strategize with National and Regional personnel and key retailer stakeholders to address and correct CX deficiencies and opportunities.
- Consult on CX best practices in all areas of retailer operations including sales, F&I, and service.
- Maintain subject matter expert knowledge on Volvo product and Volvo operational best practices
- Facilitate special events and special training sessions at Volvo Car University locations in Ridgeville, SC; Irvine, CA; and Mahwah, NJ.
Digital Operations Consultant
Shift Digital
08.2023 - 03.2024
- Identified opportunities and provided recommendations to optimize sales and service processes in both business model design and dealership day-to-day operations.
- Delivered consultations focused in the areas of; Reputation Management, Customer Experience (CX), CRM Configuration and Reporting, Performance Analytics, Business Model Optimization, and Lead Response Handling.
- Designed and implemented automotive training curriculum utilizing adult learning methodologies.
- Collaborated cross-functionally with both variable and fixed operations teams to implement impactful digital strategies.
New Car Sales Manager
Junge Automotive Group
10.2018 - 08.2023
- Directed and coordinated 8+ Sales Consultants in following a sales process to market new and pre-owned vehicles
- Played a pivotal role in maximizing operational profits on transactions by managing websites and supporting marketing efforts.
- Expertly developed and implemented an internet sales process, which resulted in boosting store profits by 30% within a year with 200% increased internet production rates in year one.
- Enforced end-to-end compliance on all activities with defined policies and procedures while handling the day-to-day operations of the sales and finance departments.
- Complimented for improving key performance metrics, accelerating sales performance, and enhancing customer satisfaction ratings.
- Awarded top performing sales manager in 2021 and 2022.
- Coached and motivated sales consultants to achieve sales goals and exceed sales quotas, increasing store production.
- Recruit, hire and train passionate employees to add value to the existing team.
- Managed new car inventory pipelines to ensure ideal product mix, optimal turn time, and maximum profitability.
Sales Consultant
Lynch Ford Chevrolet
02.2016 - 10.2018
- Successfully marketed the company’s products and services to clients (~18 units monthly) by employing a consultative selling approach.
- Consistently awarded top performer out of 15 Sales Consultants for demonstrating exceptional professional records.
- Met and exceeded agreed store sales objectives by working in collaboration with highly-skilled team members.
Behavioral Health Specialist
Abbe Oaks
03.2015 - 04.2016
- Design and deliver impactful retailer training content to elevate Customer Experience performance and product knowledge at 35 Volvo retailers
- Strategize with National and Regional personnel and key retailer stakeholders to address and correct CX deficiencies and opportunities.
- Consult on CX best practices in all areas of retailer operations including sales, F&I, and service.
- Maintain subject matter expert knowledge on Volvo product and Volvo operational best practices
- Facilitate special events and special training sessions at Volvo Car University locations in Ridgeville, SC; Irvine, CA; and Mahwah, NJ.
Education
Masters of Business Administration -
University of Iowa
Iowa City, Iowa05.2022
Bachelors of Arts - Psychology
Cornell College
Mount Vernon, Iowa12.2014
Skills
- Client Relationship Management
- Training & Mentorship
- Cross-Functional Collaboration
- Negotiation & Conflict Resolution
- Automotive Management
- Product Launch
- Data Analysis & Management
- Microsoft Office
Timeline
Product & Customer Experience Trainer
Volvo Car USA
03.2024 - Current
Digital Operations Consultant
Shift Digital
08.2023 - 03.2024
New Car Sales Manager
Junge Automotive Group
10.2018 - 08.2023
Sales Consultant
Lynch Ford Chevrolet
02.2016 - 10.2018
Behavioral Health Specialist
Abbe Oaks
03.2015 - 04.2016
Bachelors of Arts - Psychology
Cornell College
Masters of Business Administration -
University of Iowa