Anne Gilk
Atlanta,GA
Summary
Accomplished change enablement professional, user advocate, leader, and visionary with a passion for driving customer success and product adoption. Collaborative experience with diverse and dynamic teams to achieve organizational goals. Proven track record of implementing strategies to enhance user experience and drive business growth. Adept at identifying process improvement opportunities and implementing innovative solutions. Committed to delivering exceptional results and exceeding customer expectations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Learning and Development Senior Manager
Cox Enterprises
11.2016 - Current
- Propel organizational transformation by spearheading impactful change enablement and learning programs across diverse, cross-divisional international initiatives, utilizing every aspect of the ADKAR methodology. Notable examples include Comp@Cox, Workday, and Concur
- Provide strategic leadership by offering expert change consulting, actively engaging key stakeholders through tailored communication strategies, assessing organizational readiness to measure employee commitment, and identifying and mitigating risks to ensure successful change adoption
- Design, implement, and oversee key programs that drive employee engagement, including recognition initiatives like One Team, development programs such as Early Career, IBT Intern, and Cloud Training, and team meetings like Town Halls and Ask a Leader
- Each program’s progress and success are meticulously tracked, with insights shared with leadership to refine existing programs or develop new ones
- Act as the communications lead for all internal mass communications, including content creation, topic research, dissemination, and the tracking and reporting of readability metrics.
Senior Consultant
Primus Consulting
07.2015 - 11.2016
- Managed on-site client project for end-user training, delivering both online and instructor-led sessions to over 50,000 employees in support of an Oracle HCM implementation
- Collaborated closely with the software project implementation team to ensure timely and cost-effective delivery of the training component, while continuously adapting materials to accommodate system configuration changes.
Senior Technical L&D Consultant
JDA Software
12.2006 - 07.2015
- Leveraged standard project management methodologies to strategically assess scope, determine resource needs, and oversee end-user training for multiple client software implementations
- Partnered with Product Managers, subject matter experts (SMEs), and clients to capture documentation requirements and gain a deep understanding of application functionality
- Innovated and optimized technical writing processes to enhance the quality and effectiveness of documentation
- Designed and developed core and custom e-Learning courses to ensure robust knowledge transfer, comprehension, and practical application through immersive, hands-on simulations.
Education
Bachelor of Arts - Journalism
Georgia State University
Atlanta, GASkills
- Microsoft applications
- Critical thinking
- Project management
- Interpersonal skills
- Presentation skills
- Collaborative abilities
- Verbal and written communication
- Active listening
- Relationship-building
- Adaptability to change
- Communication Planning
- Training design
- Organizational Assessment
- Influencing skills
- Teamwork and Collaboration
- Problem-Solving
- Analytical Thinking
Affiliations
- Technology Association of Georgia
- Women in Technology
Certification
- Prosci 2023
- Certified Training Manager Professional 2022
Timeline
Learning and Development Senior Manager
Cox Enterprises
11.2016 - Current
Senior Consultant
Primus Consulting
07.2015 - 11.2016
Senior Technical L&D Consultant
JDA Software
12.2006 - 07.2015
Bachelor of Arts - Journalism
Georgia State University
- Prosci 2023
- Certified Training Manager Professional 2022
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