Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anne Granata

Kissimmee,FL

Summary

Dynamic professional with established expertise at Resorts World Genting, excelling in customer service and cash management.

Overview

17
17
years of professional experience

Work History

Family Business

Self-employeed
Queens, NY
03.2001 - 10.2017
  • Demonstrated strong personal responsibility and self-motivation in all tasks.
  • Adapted quickly to new situations in fast-paced environments.
  • Collaborated effectively within teams while also excelling independently.
  • Exhibited proven ability to learn rapidly and apply new skills efficiently.

Gaming Attendant

Resorts World Genting
Queens, NY
04.2014 - 10.2015
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.

Food and Beverage Server

Resorts World Genting
Queens, NY
10.2011 - 01.2014

Waitress,

Serving and cleaning the table

Customer service

Sales Associate

Bath and Body Work
New York, NY
11.2010 - 01.2011
  • Enhanced store visual appeal by organizing racks and shelves to promote merchandise.
  • Efficiently processed cash transactions, ensuring accuracy and compliance with company policies.
  • Cultivated customer relationships to drive repeat business and loyalty.
  • Managed returns, exchanges, and refunds in line with established store policies.

Front Desk Ticket Agent

Swissport
Queens, NY
10.2009 - 05.2010
  • Delivered exceptional customer service, generating numerous positive reviews and repeat business.
  • Resolved conflicts and diffused tense interactions in high-pressure situations.
  • Maintained accurate daily transaction records for effective sales and refund accounting.
  • Managed multiple phone lines while serving walk-up customers to ensure service quality.

Education

Business Management

Christ The King Regional High School
Queens, NY

No Degree - Business Management

Berkeley College
New York, NY

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management

Languages

Italian
Native or Bilingual

Timeline

Gaming Attendant

Resorts World Genting
04.2014 - 10.2015

Food and Beverage Server

Resorts World Genting
10.2011 - 01.2014

Sales Associate

Bath and Body Work
11.2010 - 01.2011

Front Desk Ticket Agent

Swissport
10.2009 - 05.2010

Family Business

Self-employeed
03.2001 - 10.2017

Business Management

Christ The King Regional High School

No Degree - Business Management

Berkeley College
Anne Granata