Anne Graybosch
Lahaina,HI
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Store Manager
STARBUCKS COFFEE COMPANY
11.2008 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
District Manager
Scanlan Management Company Dba Jack In The Box
02.2007 - 02.2008
- Supervised 3 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
District Manager
Einstein Noah Bagel Corporation
11.1997 - 08.2006
- Supervised 15 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Generated financial and operational reports to assist management with business strategy.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
Associate of Science - Business Administration And Management
Michiana College of Commerce
South Bend, IN08.1987
Skills
- Customer Service Management
- Store Merchandising
- Operations Management
- Partnership Building
- Employee Training
- Revenue Generation
- Leading Staff Meetings
- Strategic Thinker
- Work Planning and Prioritization
- Root Cause Analysis
Certification
- Certified FMP (Food Service Management Professional), National Restaurant Association - 1996
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
11.2008 - Current
District Manager
Scanlan Management Company Dba Jack In The Box
02.2007 - 02.2008
District Manager
Einstein Noah Bagel Corporation
11.1997 - 08.2006
Associate of Science - Business Administration And Management
Michiana College of Commerce