ANNE HAYHURST
Kirkland,WA
Summary
Results-driven technical program management executive and influential business strategist leading high-performance teams in transformative global technology programs and strategic initiatives to accelerate efficiency and drive business growth for industry-leading brands. Develop innovative software solutions, streamline workflows, and implement continuous process improvement to boost revenue and cut costs. Manage staff through servant leadership, developing highly effective teams through supportive, empowered culture. Build strong cross-functional relationships with key opinion leaders (KOLs) across organizations to bridge gap between business and technical teams, influence adoption of change management, and improve implementation of scalable global processes. Strategic thinker, thought leader, and workflow optimizer with proven track record leveraging business and technical acumen from Fortune 100 and 500 companies to drive measurable results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Vice President, Application Management
THE LIVING COMPANY/ UNIVERSITY FURNISHINGS
Garland, TX
01.2020 - 01.2024
- Recruited to lead large-scale implementation of $3M enterprise resource planning (ERP) platform for global furniture design and manufacturing firm providing furnishings for student housing and hotel industry, including The Rio in Las Vegas.
- Led end-to-end modernization of purchasing process that improved operational efficiency and productivity resulting in 1250 hours of labor savings per year and elimination of paper-based activities.
- Provided executive leadership on best practices, industry standards, and process standardization to streamline workflows and enable scale
- Built strong cross-functional relationships to change management and strategic initiatives.
Director, Software Engineering
SPECIALIZED BICYCLE COMPONENTS
Morgan Hill, CA
01.2017 - 01.2019
- Recruited by CIO to re-platform e-commerce site and drive global market reach
- Managed 24-member team of internal architects, engineers, analysts, and managers, and steered 12-member vendor project team in setup and transition to Hybris platform, maintenance and uptime of e-commerce website, and deployment of new features
- Scaled team from 18 to 24 employees and strategically reallocated workforce to maximize performance excellence and support increased functionality and features of site.
Program Manager, Workforce Management Solutions, Labor Management, & Analytics
REI
Kent, WA
01.2015 - 01.2017
- Led 5-person team in conceptualizing, designing, and implementing forward-thinking, data-supported labor management improvements utilizing machine learning to drive efficiency and reduce costs
- Developed and owned organization’s first retail labor forecasting and analytics program that optimized retail labor allocation and ensure labor compliance across all REI stores.
Program Director, Global Registration System
THE WALT DISNEY COMPANY (TWDC)
Seattle, WA
01.2010 - 01.2014
- Promoted to lead 4-year, $75M development of singular global registration system (GRS) across 200+ Disney sites, console games, and mobile applications essential to achieve data privacy compliance and risk mitigation goals
- Directed team of 15 program managers and 6 business analysts and collaborated with engineering leader.
Director, Project Management
THE WALT DISNEY COMPANY (TWDC)
Seattle, WA
01.2008 - 01.2010
- Recruited to lead high-visibility effort to establish and manage Disney Connected & Advanced Technology Division’s first-ever project management office (PMO)
- Established best practices, hired, trained, and developed 15 project managers, and led strategic direction of 20+ software development projects to support Disney.com, ABC.com, ESPN.com, and more.
Education
Master of Business Administration / Technology Management -
University of Washington
Bachelor of Science / Business Administration -
University of Washington
Graduate Certificate, Digital Strategy -
Massachusetts Institute of Technology, Sloan School of Business
Graduate Certificate, Artificial Intelligence and Business Decision Making -
University of Pennsylvania, The Wharton School
Graduate Certificate, Project Management -
George Washington University
Skills
- End-to-End Global Program / Project Management
- Vendor Selection / Vendor Operations Oversight
- Strategic Risk Assessment & Prioritization
- Organizational Strategic Planning
- Digital Strategy Development
- Roadmap Creation & Implementation
- Stakeholder Engagement Initiatives
- Cross-Functional Team Leadership
- ECommerce & Global Online Sales
- Change Management
Certification
- Project Management Professional (PMP)
- Certified ScrumMaster (CSM)
- Certified SAFe 6 Agilist
Accomplishments
- Directed overhaul of Specialized Bike Components’ e-commerce platform that enabled global online sales, enhanced customer engagement, and yielded 40% YOY revenue growth.
- Developed The Walt Disney Company’s first enterprise-wide global registration system that mitigated risks, ensured corporate compliance, and created single view of customers.
- Spearheaded creation of business case for $3M ERP project anticipated to deliver break-even ROI within 2 years for The Living Company, and led request for proposal (RFP) process across 13 market-leading products, providing evaluation and technical advisory to guide C-suite in selection of Oracle NetSuite platform.
Timeline
Vice President, Application Management
THE LIVING COMPANY/ UNIVERSITY FURNISHINGS
01.2020 - 01.2024
Director, Software Engineering
SPECIALIZED BICYCLE COMPONENTS
01.2017 - 01.2019
Program Manager, Workforce Management Solutions, Labor Management, & Analytics
REI
01.2015 - 01.2017
Program Director, Global Registration System
THE WALT DISNEY COMPANY (TWDC)
01.2010 - 01.2014
Director, Project Management
THE WALT DISNEY COMPANY (TWDC)
01.2008 - 01.2010
Master of Business Administration / Technology Management -
University of Washington
Bachelor of Science / Business Administration -
University of Washington
Graduate Certificate, Digital Strategy -
Massachusetts Institute of Technology, Sloan School of Business
Graduate Certificate, Artificial Intelligence and Business Decision Making -
University of Pennsylvania, The Wharton School
Graduate Certificate, Project Management -
George Washington University
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