Anne Hodgson
Conway,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Funeral industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented.
Overview
32
32
years of professional experience
Work History
Customer Service/Inbound Call Specialist
ASD Inc.
02.2004 - Current
- Resolved issues through active listening and open-ended questioning.
- Handled high call volumes while remaining focused on providing outstanding service at all times.
- Achieved high levels of customer satisfaction through empathetic listening and effective problem-solving skills.
- Contributed to a positive work environment by consistently demonstrating professionalism and teamwork.
Administrative Assistant/Settlement Officer
Eastern Counties Abstract
01.1996 - 06.1998
- Provided key administrative assistance to senior management.
- Worked closely with Settlement software Developer beta testing Loan Closing software that enabled Settlement officers to work remotely.
- Notary Public cross trained as a Settlement Officer to assist when needed.
Recruiter
USA Engineers
02.1994 - 01.1996
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Specialized in finding the right candidate for various engineering disciplines with very specific skills or certifications.
Real Estate Agent
Cochran Real Estate Professionals
04.1992 - 02.1994
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Education
Real Estate Sales License - Real Estate
Polley Associates
Newtown Square, PAHigh School Diploma -
Cardinal O'Hara
Springfield, PA Skills
Customer Service
Active Listening
Problem Solving
Time Management
Timeline
Customer Service/Inbound Call Specialist
ASD Inc.
02.2004 - Current
Administrative Assistant/Settlement Officer
Eastern Counties Abstract
01.1996 - 06.1998
Recruiter
USA Engineers
02.1994 - 01.1996
Real Estate Agent
Cochran Real Estate Professionals
04.1992 - 02.1994
Real Estate Sales License - Real Estate
Polley Associates
High School Diploma -
Cardinal O'Hara
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