ANNE HOTT
Project Manager & Portfolio Program Manager
Fort Worth,Tx
Summary
Knowledgeable leader and dedicated problem solver with advanced understanding of organizational strategies, risk and controls, change management, process improvements and contracting. Expertise in logistical analysis, cross-team collaboration and managed service development, delivery, risk management, process audits, and standardization. Thorough understanding of managing functional operations, programs, and projects.
Overview
17
17
years of professional experience
16
16
years of post-secondary education
2
2
Certificates
Work History
Portfolio Program Manager and Project Manager
NCR
1 2015 - 02.2024
- Managed program portfolio of 9 database software applications using Scrum for continuous delivery valued at $3M annually for top QSR clients.
- Managed projects using Traditional and Agile methodologies for portfolio clients.
- Led global strategy for SaaS Managed Services and supervised administrative and daily program operations of 66 Consultants and 4 Program Managers, complying with contract requirements and regulations.
- Leveraged technology tools like Excel for enhanced project tracking, employee skills matrix and used pivot tables to highlight areas of needed growth, global view into clients selected services for analysis, lessons learned, etc.
- Designed and managed client request platform solving complex UX problems through data-driven decision making.
- Worked to ensure that client request platform was intuitive, efficient, and enjoyable for users, ultimately aiming to enhance user satisfaction and engagement for our 1800+ clients.
- Collaborated with platform product managers, engineers, and other stakeholders to understand user needs, conduct user research, prototype and iterate designs, and create seamless user experiences.
- Leveraged QuickBase and Salesforce to monitor strategic KPI reporting, and information sharing among team members, NAMER, EMEA and APAC sales teams.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Led change management efforts, gave Quarterly Business reviews to key stakeholders, created all proposals and contracts and owned all negotiations.
- Developed security measures within client request portal for companies and differing roles within client for access into requests. Expanded this to add additional security access for account managers to see support issues, escalation for their clients, and RCA's.
- Notable Clients: Burger King, Wendys, KFC, Taco Bell, Popeyes, Buffalo Wild Wings, Wingstop, Whataburger, Jollibee, Raising Cane, Red Robin, Smashburger, Bloomin Brands
Business Process Project Manager
NCR
12.2013 - 01.2015
- Globalization SME for global restaurant brands developing SaaS programs with franchisees in multiple countries.
- Developed customized solutions to address unique client needs and enhance satisfaction rates.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Change Management Project Manager for 2-year Data Replication project for 64 Burger King franchisees outside the US. Moved EMEA franchisees to a new reporting platform, set up data replication feed to corporate entity for global reporting, and trained franchisees how to operate in new tools.
- Worked with Engineering to not only streamline the setup process for data replication and dual data polling but owned 50% of the work due to the size of the project and the resources available in the Engineering team. This enabled the team to own future projects with the current number of team members.
- PM and Technical Consultant for Data Replication project for Chuck E. Cheeses. Used Excel (VLOOKUP and Concatenate) to filter and find missing sales data exported from SQL. Client needed 5 yrs of sales data for accurate C-Level reporting. Built Pivot tables to show % of found data translated into pie charts.
- Globalization SME for global restaurant brands developing SaaS programs with franchisees in multiple countries that did not have resources spanning globe.
- Program Manager for EMEA & APAC Chanel Partners; developed Channel Partner standards and processes for client contracts and technical software sales and set-up.
- Oversaw successful implementation of new software applications designed to support organizational growth objectives.
- Collaborated with cross-functional teams to facilitate seamless change management initiatives.
Client Services Manager
Radiant Systems
03.2009 - 11.2013
- Worked with Regional Sales Manager to finalize sales deals and set up new client services for 150 plus clients. Conducted training for 6 software applications with key client decision-makers to communicate business capabilities and value propositions.
- Managed territory of clients in Canada, eastern US, and UK understanding their business requirements, technical platforms, organization and priorities to champion new and enhanced software products and services.
- Rebuilt the unused Salesforce CRM tool for documenting and tracking business, conducted training with key client decision-makers to communicate business capabilities and value propositions. Today's Salesforce tool is used in all areas of the business for not only sales but billing, comp plans, and survey notifications.
- Coordinated with support, dev ops, and legal teams to ensure timely delivery of projects and software installations.
- Identified potential upselling opportunities and presented tailored service offerings to existing clients, resulting in revenue growth.
Marketing Consultant
Front Burner Restaurants
01.2007 - 01.2009
- Started social media foothold using newest platform at time called "Facebook".
- Created quarterly promotion calendar to increase sales revenue through implementation of innovative promotional strategies and events.
- Crafted all copywriting for radio, freeway billboards, websites, advertisements, and in-store menu inserts.
- Increased brand awareness by recruiting Twin Peaks girls for event appearances and networking events.
- Managed budgets effectively, ensuring all marketing activities were executed within financial constraints.
Education
Business Administration
Brown Mackie College
Bedford, TX 05.2001 - 05.2017
Business Administration And Management
Texas Womans University
Denton, TX05.1995
Skills
Contract Management
Risk Analysis and Management
Client Relationship Management
Agile Methodology
Project Management
Program Management
Salesforce CRM
Profit and Loss Management
Microsoft Excel, Word, PowerPoint, OneNote, Project
Usability Testing
Design thinking
User Research
Content Strategy
Timeline
Construction Risk Management - PMI
06-2024
Construction Management Foundations - PMIrame]
06-2024
Business Process Project Manager
NCR
12.2013 - 01.2015
Client Services Manager
Radiant Systems
03.2009 - 11.2013
Marketing Consultant
Front Burner Restaurants
01.2007 - 01.2009
Business Administration
Brown Mackie College
05.2001 - 05.2017
Portfolio Program Manager and Project Manager
NCR
1 2015 - 02.2024
Business Administration And Management
Texas Womans University
Certifications And Memberships
- SSGI Project Management Certified #94053785
- SSGI CAP [Agile Professional] #98135727
- PMI Membership
- Board member - Crawford Farms - JAN 2024 - Present
Certifications, Learning, And Memberships
- SSGI Project Management Certified #94053785
- SSGI CAP [Agile Professional] #98135727
- PMI Membership
- PMI Construction Management Foundations
- PMI Construction Risk Management
- PMI Construction Management - Technology on the Jobsite
PMI Learning and Certifications in Progress
- Construction Project Communications
- Construction Performance and Materials Management
- Construction Technology and Innovation
- Construction Interface Management
- Construction Scope and Change Order Management
- PMI PMP Tentative completion July 17, 2024
- Board of Directors Member - Crawford Farms - JAN 2024 - Present