Anne Jackson
Oak Forest,Illinois
Summary
Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Switchboard Communications Specialist
Advocate Christ Medical Center
06.2018 - Current
- Responsible for answering high volume of internal and external calls using Spoke program.
- Provides professional communication with all callers.
- Respects confidential information pertaining to all patients.
- Responds to all emergency codes by paging assigned teams for each code.
- Document and file all emergency codes.
- Announces emergency codes through voice paging system
- Process page requests for Physicians by using Perfect Serve program.
- Collaborates with teammates to enhance customer service involvement.
- Trained new employees
- Manages "Suggestion Box" for teammates.
- Orders supplies for office.
Contact Center Representative
Advocate Health Care
07.2017 - 06.2018
- Responded to high volume of incoming patient calls.
- Provided exceptional customer service.
- Assisted patients in scheduling doctor appointments, radiology and lab tests.
- Adhered to company policies and scripts to consistently achieve call time and quality standards.
- Responded to inquiries by directing calls to appropriate personnel.
- Entered patient demographic and insurance data into electronic medical record system.
CIMS
Advocate Christ Medical Center
09.2014 - 06.2017
- Answered high volume of incoming telephone calls in efficient and timely manner
- Addressed patients' call lights using Responder 5.
- Directed patients' needs to appropriate staff.
- Executed Allegra to perform admitting, discharging, and transferring of patients.
- Operated Allegra to update patients' charts.
- Accessed Care Connection to place patient's orders for Doctors and Nursing staff.
- Implemented Tele-tracking to assign staff to their patients, and convey orders for patent transfers to Bed Management.
- Effective and professional communication with all patients and visitors.
PCIA
Advocate Christ Medical Center
02.2014 - 09.2014
- Answered patient's call lights to determine their needs.
- Communicated with patients to determine their need for assistance or social and emotional support
- Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms
to nurses. - Measured and recorded food and liquid intake or urinary and fecal output, reported changes to nursing staff.
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, bathroom assistance, standing, walking, or exercising.
- Recorded height and weight of patients
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by nursing staff.
- Reviewed patient's dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
- Turned or repositioned bedridden patients.
- Undress, wash, and dress patients who are unable to do so for themselves.
Home Health Aide
Patrick And Catherine Murrihy
09.2010 - 01.2014
PCA-ONCOLOGY
Advocate Christ Medical Center
07.2007 - 09.2010
Education
Associate of Science - Nursing
MORAINE VALLEY COMMUNITY COLLEGE
Palos Hills, ILCertification - Phlebotomy ASCP Certified
HEALTH RESTORATION ACADEMY
Oak Lawn, IL 06.2013
Certification - Certified Nursing Assistant
HEALTH RESTORATION ACADEMY
Oak Lawn, IL 06.2004
High School Diploma -
Queen of Peace High School
Burbank, IL 05.1985
Timeline
Switchboard Communications Specialist
Advocate Christ Medical Center
06.2018 - Current
Contact Center Representative
Advocate Health Care
07.2017 - 06.2018
CIMS
Advocate Christ Medical Center
09.2014 - 06.2017
PCIA
Advocate Christ Medical Center
02.2014 - 09.2014
Home Health Aide
Patrick And Catherine Murrihy
09.2010 - 01.2014
PCA-ONCOLOGY
Advocate Christ Medical Center
07.2007 - 09.2010
Associate of Science - Nursing
MORAINE VALLEY COMMUNITY COLLEGE
Certification - Phlebotomy ASCP Certified
HEALTH RESTORATION ACADEMY
Certification - Certified Nursing Assistant
HEALTH RESTORATION ACADEMY
High School Diploma -
Queen of Peace High School