ANNE JARRETT

• Managed incoming Warranty and Service requests promptly, determining best resolutions based on warranty policies or billable services.
• Provided clear communication on timelines, expectations, and resolutions via phone, email and individual Builder portals (Supply Pro, Vendor Suite and Dwelling Live).
• Utilized Ally systems-including RFMS, WIP and Keep and Share scheduling platform-to create work orders, add required materials and manage scheduling and invoicing. Identified labor costs and material costs, ensuring appropriate billing with a profitable margin.
• Distributed daily work orders to all Technicians and Independent Contractors.
• Acted as Liaison between the Builders, Homeowners, Subcontractors and internal Installers to deliver high quality service and maintain customer satisfaction until the Service/Warranty request was completed.
• Supported new employee integration through structured job training.
• Handled customer dispute resolution by coordinating third-party inspections when results were challenged; clearly communicated claim decisions with accurate justifications while maintaining a clam, professional demeanor in high-pressure situations.
• Surpassed goals by consistently achieving 200% of target.

• Collecting and analyzing data from builders to develop and process orders for material installations.
• Calculating pricing for flooring and manufactured goods.
• Interacting with design consultants and vendors to address any issues or discrepancies.
• Evaluating job cost data to ensure accurate revenue recognition.
• Leading weekly leadership meetings, collaborating with Field Project Managers and assisting with training new team members.
• Achieved 100% of assigned goals, quarter after quarter.

• Created and implemented business strategies to optimize each partner relationship on a local, regional and global basis to help position Precision Limousine Service as the Limousine company of choice in Central Florida.
• Spearheaded special programs by managing chauffeur and office staff schedules, optimizing resource allocation to ensure optimal coverage and service delivery.
• Responded promptly to issues, leveraging strong problem-solving skills to deliver immediate resolutions and maintain long-term, positive relationships with affiliates.
• Processed bi-weekly payroll and managed accounts receivable and payable using Paychex and QuickBooks. Accurately calculated wages, including bonuses, salary increases, overtime and gratuities.
• Maintained accurate and confidential personnel records, including employment applications, performance evaluations, payroll documentation, and medical files; implemented onboarding procedures to ensure a smooth and compliant new hire process.
• Maintained accounts receivable and payable, including daily invoice processing, cost calculations, billing and payment collection; ensured timely payment of company expenses and reconciled accounts using Quick Books.
• Managed office inventory by monitoring supply levels, restocking as needed, and submitting timely purchase orders to ensure smooth daily operations.
• Set up and maintained account information in the Limo Anywhere database for all local and national affiliates, ensuring accurate records and seamless partner onboarding.
• Managed office staff and chauffeur team, overseeing day-to-day operations and team performance. Led recruitment efforts, including interviewing and hiring. Designed and implemented comprehensive training procedures to improve efficiency and service quality.

Previous positions include Mortgage Broker and Realtor