Anne-Jeannette Murphy
Tampa
Summary
Driven and dependable professional with a proven track record in customer service and cash handling, honed across roles at Huntington Bank and other companies.
Excelled in managing multiple projects, demonstrating exceptional organizational skills and a commitment to excellence.
Skilled in team collaboration and adept in improving customer satisfaction.
Showcasing both hard and soft skills without relying n daily task description.
Overview
19
19
years of professional experience
Work History
Customer Experince Banker
Huntington National Bank
04.2023 - 05.2025
- Assist clients with their daily banking needs.
- Do daily night drops, assist clients with any needs/questions they have about their account.
- Balancing drawer and the vault,.
- Ordering supplies and ordering cash,.
- Retention work,
- Making daily lead calls
- Answering the phone.
- Keep communication with the branch manager and co-workers.
Laborer
AGC Automotive
04.2012 - 02.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Encapsulation department we primed glass, unloaded part after robot was done with it in the mold, trimmed off any excess flash/gates, cleaned part looking for defects on glass, TPE, or bezel if applicable for that model. Palletized the finished product to ship to customers.
- Print tags for the team leader or entered defects at the end of shift.
Assistant Manager/Driver
Advanced Auto Parts
02.2006 - 12.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Operated the registers.
- Set-up plan-o-grams.
- Organized reverse logistics
- Answered phones for commercial accounts and retail customers.
- Put stock away from weekly truck.
- Opened and closed the store, did the proper paperwork, and conducted bank deposits.
- Worked in Urbana, Marysville, Kenton, and Bellefontaine stores.
Education
Certificate - Nursing
Nancy J. Knight School of Nursing
Bellefontaine01-2011
High School Diploma -
Bellefontaine High School
Bellefontaine01-1997
High School Diploma -
Ohio Hi-Point Career Center
Bellefontaine01-1997
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Relationship building
- Customer Service-oriented
- Know your customer
- Money handling
- Opening and closing procedures
- Retention strategies
- Team collaboration
- Dual control vaults
Timeline
Customer Experince Banker
Huntington National Bank
04.2023 - 05.2025
Laborer
AGC Automotive
04.2012 - 02.2023
Assistant Manager/Driver
Advanced Auto Parts
02.2006 - 12.2010
Certificate - Nursing
Nancy J. Knight School of Nursing
High School Diploma -
Bellefontaine High School
High School Diploma -
Ohio Hi-Point Career Center
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