Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anne Jensen

Cottage Grove,MN

Summary

Customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Laborer

Red wing shoe company
Red Wing, Minnesota
11.2024 - 05.2025
  • Assisted in loading and unloading shipments to maintain workflow efficiency.
  • Maintained cleanliness of work areas to ensure safety and compliance standards.
  • Collaborated with team members to complete daily
  • Operated machinery to assemble footwear components efficiently.
  • Maintained cleanliness and organization of work areas daily.
  • Assisted in quality control checks for finished products.
  • Collaborated with team members to meet production goals consistently.
  • Followed safety protocols to ensure a secure working environment.

MST

Lowes Home Improvment
West Saint Paul, Minnesota
05.2024 - 11.2024
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes during morning team meetings.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Followed a planogram to complete daily and weekly timed store projects for store vendors.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Service Representative

County Market
Hudson, Wisconsin
05.2023 - 04.2024
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed high call volumes while maintaining a professional demeanor.
  • Collaborated with team members to improve service processes and workflows.
  • Provided product information and recommendations based on customer needs.
  • Documented customer feedback to enhance service quality and customer experience.
  • Trained new staff on company policies and customer service protocols.
  • Maintained up-to-date knowledge of products and promotions for informed assistance.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Meat Department

County Market
Hudson, Wisconsin
08.2017 - 05.2023
  • Use knives or other equipment to perform meat cutting and trimming.
  • Prepare ready-to-heat foods by filleting meat or fish, cutting it into bite-sized pieces, preparing and adding vegetables, or applying sauces or breading.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School -

Tartan High School
01.1999

Skills

  • Customer service
  • Conflict resolution
  • Employee training
  • Safety compliance
  • Customer relationship management
  • Process improvement
  • Ordering
  • Upholding safety standards
  • Maintaining quality
  • Team collaboration
  • Time management
  • Attention to detail
  • Adaptability
  • Problem solving

Certification

Food certified, 2022

Timeline

General Laborer

Red wing shoe company
11.2024 - 05.2025

MST

Lowes Home Improvment
05.2024 - 11.2024

Customer Service Representative

County Market
05.2023 - 04.2024

Meat Department

County Market
08.2017 - 05.2023

High School -

Tartan High School

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