Anne Johnson
Littleton,CO
Summary
Dynamic retail professional with a proven track record at Nordstrom and Burlington Coat Factory. Skilled in customer service and problem-solving, I excel in team collaboration and fostering a positive environment. Successfully managed operations and minimized shrinkage through effective training and proactive communication, ensuring exceptional service and operational efficiency.
Overview
27
27
years of professional experience
Work History
Retail Collections
Nordstrom
07.2011 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Store Manager
Burlington Coat Factoy
10.1998 - 12.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Marketing
University of Colorado
Denver, CO06-1976
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Retail Collections
Nordstrom
07.2011 - Current
Store Manager
Burlington Coat Factoy
10.1998 - 12.2010
Marketing
University of Colorado