Anne Kachler
Chattanooga
Summary
Accomplished Department Manager at Hobby Lobby with expertise in customer service and team leadership seeking a customer service position where I can use my relational skills to help customers solve problems and improve satisfaction. Proven track record in sales and conflict de-escalation, driving process improvements and fostering a positive work environment. Boosted warehouse efficiency by exceeding productivity goals at Amazon and walmart.
Overview
9
9
years of professional experience
Work History
Department Manager
HOBBY LOBBY Retail Stores
08.2021 - 12.2024
- Supervised daily operations, ensuring compliance with company policies and procedures in the fabric department.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction rates
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Analyzed inventory levels, optimizing stock management to reduce waste and improve turnover rates.
- Ensured store displays adhered to brand guidelines, enhancing visual appeal for customers.
Fulfillment Associate
Amazon
04.2020 - 08.2022
- Led daily inventory management to ensure accurate stock levels and timely order fulfillment.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
Backroom Associate
Walmart
02.2016 - 01.2020
- Managed inventory organization and stock replenishment in backroom area.
- Improved customer satisfaction by assisting customers in locating merchandise and answering product questions
- Operated warehouse equipment, ensuring safety and efficiency during daily tasks.
- Assisted in the preparation and execution of seasonal merchandise transitions.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
Education
BBA - Accounting And Finance
Community College of Rhode Island
Warwick, RI05-2012
Skills
- Customer service & engagement
- Team leadership
- Coaching & Mentoring
- Sales expertise
- Conflict de-escalation
Timeline
Department Manager
HOBBY LOBBY Retail Stores
08.2021 - 12.2024
Fulfillment Associate
Amazon
04.2020 - 08.2022
Backroom Associate
Walmart
02.2016 - 01.2020
BBA - Accounting And Finance
Community College of Rhode Island