Anne Kane
PLYMOUTH,MA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved Number% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team.
Overview
21
21
years of professional experience
Work History
Patient Access Coordinator
South Shore Health System
08.2001 - 04.2022
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Educated patients on importance of preventive health care and insurance coverage.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
Education
Excel, Word,, Medical Terminology
Massasoit Community College
Brockton, MAWord Processing, Culinary Arts, Chef’s Training
Bunker Hill Community College
Charlestown, MASkills
- Multitasking and Organization
- Scheduling Diagnostic Procedure
- Insurance Verification
- Patient check-in
- Problem-Solving
- Customer Service
- HIPAA Compliance
- Appointment Scheduling
- Information Collection
- Process Improvement
- Fee Collection
- Call Screening
- Team Collaboration
- Eligibility Determination
- Friendly and Outgoing
- Patient Registration
- Medical Terminology
- Phone and Email Etiquette
- Strong Organization
Timeline
Patient Access Coordinator
South Shore Health System
08.2001 - 04.2022
Excel, Word,, Medical Terminology
Massasoit Community College
Word Processing, Culinary Arts, Chef’s Training
Bunker Hill Community College