Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Anne Kanuya

Austin,TX

Summary

Motivated Business Operations Manager with a comprehensive background in operational process improvement, strategic planning, and team leadership. Highly skilled at building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Successfully improved operational efficiencies, streamlined processes, and increased profitability in previous roles.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Operations Manager

Vacasa
Portland, OR
06.2023 - Current
  • Oversee operations in assigned locations, managing a specific portfolio of properties.
  • Develop and grow a relationship with the property owners by proactively communicating and becoming the subject matter expert on those properties, ensuring they are clean, maintained, and well cared for.
  • Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency.
  • Lead hiring, onboarding, and training of new hires to fulfill business requirements.
  • Oversee facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures.
  • Partner with and assist the Business Development Representative when new units join the portfolio.
  • Conduct regular inspections before guest and owner arrivals, including occasional performance evaluations for housekeeping and maintenance duties.
  • Supervise operations staff and keep employees compliant with company policies and procedures.
  • Manage inventory and supply chain operations to deliver goods and services promptly and accurately.
  • Oversee all Short-Term Rental (STR) management operations within the building, ensuring the timely receipt and processing of all daily reservation emails. Additionally, prepare for the arrival of guests on the following day, including those arriving through Vacasa.
  • Respond promptly to emails, calls, and tickets to resolve guest and homeowner concerns effectively. Provide strong support to lower-level employees managing demanding customers, ensuring we consistently deliver outstanding customer service.
  • At the end of each month, I prepare an invoice for all the monthly check-ins and submit it to the Homeowner's Association (HOA). This invoice facilitates the billing process for all Short-Term Rental (STR) management entities participating in the implementation of the check-in policy.

Project Manager/Associate

Adventum Funds & Advisory
Austin, TX
08.2022 - 08.2023
  • Served as a representative of Adventum, Marc Rankin, and any other Adventum associate, as appropriate, handling client deliverables, marketing, project management support, and project management.
  • Developed project calendars and budgets to gauge progress and overall team success.
  • Performed business support function activities for Marc Rankin, other Adventum associates, and clients – calendar management, expenses, on- and off-site meeting planning, travel and expense management, and other general duties to support deliverables and clients' expectations.
  • Provided a direct client interface and exceptional service to prospects and clients, both verbally and in written form.
  • Served as a primary point of contact for client interactions, providing prompt resolution and ensuring client satisfaction while fostering and maintaining long-lasting relationships.
  • Maintained required competencies in all necessary software, including Google Apps for Business, Adobe Creative Cloud, Microsoft Office Suite, Salesforce.com, or other CRMs, and social media platforms such as Facebook, LinkedIn, and Instagram, as well as Co-Star, Google Earth, and other tools as required.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.

Asst. Business Development Manager/Director of Concierge

NFC Amenity Mgmt
Asbury Park, NJ
01.2019 - 02.2022
  • Established positive rapport with customers, managers, and customer service team members to maintain a thriving work environment.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Responded to phone and online customer service requests within a designated turnaround time to improve customer satisfaction ratings.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Hotel Management Experience

Marriott & Hyatt Regency, AT&T & Conf. Centr Hotel
Austin, Texas
01.2012 - 08.2018
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified customer needs promptly and efficiently.
  • Oversaw daily operations and ensured smooth workflow across departments.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation using practical interpersonal and people skills.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Facilitated team meetings to encourage communication and collaboration among staff.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

Education

Bachelor of Science - Business Administration And Management

University of The People
Pasadena, CA
05.2026

Associate of Arts - Hotel Management & Tourism

Hans Seidel College
United Republic Of Tanzania
01.2003

High School Diploma -

Machame Girls High School
United Republic Of Tanzania
11.2000

Skills

  • Hotel management
  • Property management
  • Leadership and management training
  • Customer service
  • Communication skills
  • Event planning and coordination
  • Operational management
  • Planning and organization
  • Compliance maintenance
  • Property maintenance
  • Vendor & supplier management
  • Project management
  • Organizational management
  • Onboarding and orientation
  • Invoice processing
  • Purchasing and procurement
  • Excellent oral and written communication
  • MS Office Advanced (Word, Excel, PowerPoint, Outlook, PivotTables, PowerPoint Slides, Oracle OPERA Cloud, ResGrid, Slack, etc)

Certification

  • Project Management Professional (PMP), Project Management Institute, WWW.IO4PM.ORG, 05/2022
  • Notary Signing Agent, Texas National Notary Association, 03/2023
  • HSI Adult First Aid | CPR AED All Ages (2020) -(Blended)-DC, HSI, 04/2023

Languages

  • English, Full Professional
  • Swahili, Native or Bilingual

Timeline

Business Operations Manager

Vacasa
06.2023 - Current

Project Manager/Associate

Adventum Funds & Advisory
08.2022 - 08.2023

Asst. Business Development Manager/Director of Concierge

NFC Amenity Mgmt
01.2019 - 02.2022

Hotel Management Experience

Marriott & Hyatt Regency, AT&T & Conf. Centr Hotel
01.2012 - 08.2018

Bachelor of Science - Business Administration And Management

University of The People

Associate of Arts - Hotel Management & Tourism

Hans Seidel College

High School Diploma -

Machame Girls High School

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Anne Kanuya