Anne Kihika
MD,Linkedin.com/in/anne-wachira-kihika-7351787/
Summary
Multi-talented associate director applies several years of experience in operations. Manages diverse business areas with eye for efficiency and quality. Excellent team leader and analytical problem-solver. Industrious Associate Director focused on supporting and enhancing operations with decisive leadership style and strategic approach to decision-making. Knowledgeable about industry business practices. Highly skilled Associate Director with background in strategic planning, team leadership, and project management. Strengths lie in communication, problem-solving and negotiation skills that foster strong relationships and drive operational success. Previous work has resulted in streamlined processes, improved productivity, and enhanced employee engagement. Forward-thinking Assistant Director generates high-quality work. Leverages tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills. Accomplished Assistant Director combines cross-functional competencies in operations planning, customer retention and financial management to develop and coach staff while interfacing with executives. Expert in boosting revenue, quality and performance. Successful in executing standard operating procedures to positively impact organizational goals. Productive Assistant Director with many years of experience handling and overseeing various business operations. Well-versed in formulating business goals and initiating policies, guiding, and training staff and monitoring administrative functions. Organized and analytical problem-solver commended for building and maintaining excellent customer relationships. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Global Ops & Transformation Associate Director
Zimmer Biomet
Remote
12.2021 - Current
- Developed and implemented operational procedures to ensure efficient workflow.
- Assisted with the development of new processes and procedures to improve efficiency.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems.
- Collaborated with other departments to coordinate activities related to operations management.
- Participated in team meetings focused on identifying opportunities for process optimization.
- Provided guidance and support to staff in order to maximize their performance.
- Ensured compliance with local laws and regulations governing business operations.
- Developed and implemented strategies to increase organizational effectiveness and efficiency.
- Established key performance indicators which were tracked regularly against set targets.
- Evaluated performance of subordinates through regular feedback sessions and annual reviews.
- Created effective communication channels between different departments in order to facilitate collaboration.
- Developed training programs for existing staff members as well as new hires.
- Coordinated with other departments to ensure successful completion of projects within established timelines and budgets.
- Oversaw day-to-day operations of the organization including personnel management, program development and implementation.
- Conducted regular meetings with staff members to review progress on goals and objectives.
- Maintained positive relationships with stakeholders by responding promptly to inquiries, requests and complaints.
- Implemented innovative solutions for difficult problems encountered by the department.
- Managed recruitment process for new employees including conducting interviews, evaluating resumes, making job offers.
- Analyzed data collected from various sources in order to identify trends or areas requiring further investigation or action.
- Actively participated in external events such as conferences and seminars related to the company's field of activity.
- Identified opportunities for improvement in processes, procedures, systems and services.
- Monitored budgeting, forecasting, planning and reporting activities of the department.
- Participated actively in decision making processes at a high level within the organization.
- Assisted senior leadership team in developing long-term strategic plans for the organization.
- Ensured compliance with all applicable laws, regulations and policies related to the organization's operations.
- Led and drove collaboration with internal teams and partners to meet expected timelines, budget and quality standards.
- Conducted meetings to lead discussions as subject matter expert on assigned projects.
- Utilized reporting and visualization tools to support governance and team reporting needs.
- Participated in staff meetings, working groups or task forces to implement strategic initiatives.
- Maintained positive relationships with vendors and external partners to support business resilience efforts.
- Developed team atmosphere to drive supportive and productive work environment.
- Established and grew relationships with customers and industry partners to shape technical requirements and acquisition strategies.
- Engaged in ongoing professional development by attending seminars or conferences.
- Managed communication between department heads and senior management.
- Facilitated team meetings to discuss progress and address challenges.
- Developed department performance goals and methods for achieving milestones.
- Assisted in developing and implementing strategic plans to achieve organizational goals.
- Supervised junior staff, providing guidance and professional development opportunities.
- Monitored industry trends to recommend actionable strategies.
- Oversaw the maintenance and updating of organizational databases and records.
- Collaborated with finance department to manage budget and forecast expenses.
- Prepared reports and presentations for executive leadership review.
- Created and enforced processes to boost company productivity.
- Coordinated daily operations and managed workflow to enhance productivity.
- Assisted in the coordination of special events and corporate functions.
- Participated in networking events to promote organizational interests.
- Developed and maintained relationships with external partners and vendors.
- Maintained compliance with industry regulations and organizational policies.
- Conducted performance evaluations and recommended areas for improvement.
- Implemented process improvements to increase efficiency and effectiveness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Proposed or approved modifications to project plans.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Sr. Human Resources Consultant
Prounlimited for Sandoz Inc.
Princeston, NJ
07.2019 - 01.2021
- Researched best practices in human resources management and consulted with business leaders to develop HR strategies to support their objectives.
- Advised managers on organizational design structure, job descriptions and classification systems.
- Identified areas of improvement in existing HR processes and developed recommendations for change initiatives.
- Organized events such as team-building activities or office celebrations to foster positive morale among staff members.
- Provided advice on employee relations issues such as grievances, disciplinary actions, terminations and performance management.
- Developed, implemented and monitored human resources policies, procedures and programs.
- Conducted job analysis to determine job requirements and duties.
- Coordinated recruitment activities including screening applicants, scheduling interviews and conducting reference checks.
- Collaborated with senior leadership teams on succession planning efforts to identify key talent within the organization.
- Managed employee records in accordance with legal requirements, ensuring accuracy of data entry into the HR system.
- Worked with department heads to develop career paths for employees based on individual skillsets.
- Performed exit interviews with departing staff members to gain insights into company culture from a former employee's perspective.
- Created reports analyzing workforce demographics, turnover rates and other metrics related to personnel performance evaluation.
- Analyzed trends in compensation levels across different departments to ensure compliance with labor laws.
- Facilitated onboarding processes for new hires including orientation sessions and administering benefits packages.
- Analyzed current organizational culture to develop systemic and scalable counter measures for sustainable change.
- Developed staffing strategies to fill vacancies and define position allocations.
- Utilized global HR frameworks to drive core HR processes, projects and initiatives within region.
- Liaised with management and employees to answer inquiries, administer contracts and support problem resolution.
- Facilitated organizational development initiatives to conduct performance management and talent assessment.
- Utilized HRIS data and statistical reports to monitor trends in recruitment, promotions, and terminations.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Prepared or maintained employment records using human resources management system software.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
Human Resources Specialist
Stafford Communication for Novartis Inc.
East Hanover, NJ
09.2015 - 06.2019
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Developed and implemented new employee onboarding process.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Performed audits of payroll records to ensure accuracy of employee information.
- Created training materials for new hires and provided orientation sessions.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Drafted offer letters and employment contracts according to company guidelines.
- Assisted in developing policies and procedures for the Human Resources Department.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Supported workforce planning and staffing strategies to align with organizational goals and objectives.
- Coordinated employee recognition programs to boost morale and reward outstanding performance.
- Implemented performance management systems, including performance appraisals and goal setting, to boost productivity.
- Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
- Conducted annual salary surveys and analyzed compensation data to maintain competitive and equitable pay structures.
- Collaborated with HRBP to develop and execute human resources strategies, enabling business objectives.
- Led diversity and inclusion initiatives, promoting an inclusive workplace culture that values diversity.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
- Analyzed employment-related data and prepared reports.
Education
Master of Science - Human Resources Management
Thomas Edison State University
Trenton, NJBachelor of Science - International Business Management
New Jersey City University
Jersey City, NJSome College (No Degree) - ODLC Strategic Diversity Leadership
Cornell University
Ithaca, NYSome College (No Degree) - Employment Law, Compliance & Investigation
Center For Legal Studies
Skills
- Strategic leadership
- Technical implementation
- Organization and database development
- Coaching and mentoring
- Recruiting, development, and retention
- Corporate communications
- Process improvement
- Stakeholders and vendor relationship development and management
- Performance evaluations
- Crisis management
- Community Outreach
- Analytical and critical thinking
- Workforce planning and reduction
- Team collaboration and development
- Talent and merger acquisitions
- Diversity, inclusion, and belonging initiatives
- Program Development and Proposal Writing
- Project, Database, & Operations management
- Technology systems and applications
- Fiscal oversight, ethics, and compliance
- Employee relations, investigation, and disciplinary
Accomplishments
- Creating a global HR Shared Service Delivery Centers for process improvement and optimization of ServiceNow ticketing tool.
- Implementing SuccessFactors to replace SAP HR creating a seamless E2E process in employees HTR employment cycle.
- Improved onboarding of 3rd party vendors to eliminate risk while controlling rouge spending in the organization.
- Assisted in HR process harmonization for Novartis companies and its subsidiaries.
- Supported and partnered with KPMG in data accuracy and risk analysis for the Aurobindo acquisition of Eon Labs.
- Closed Colorado and California manufacturing sites.
- Managed the Transition of the Novartis North American Service Center from East Hanover NJ to Mexico City Mexico.
Certification
- ODLC Strategic Diversity Leadership
- Paralegal Certificate
- SHRM SCP in progress
Technology Systems & Applications
- HRIS
SuccessFactors
SAP HR
PeopleSoft
- Payroll Systems
GlobalView
ADP
Paylocity
- Time management systems /Timesheets
eTime
Kronos
Unanet
- Recruiting Systems /ATS
Phenom
BrassRing
Taleo
UltiPro
- Others
Tableau
Glint
Microsoft Applications: all including Visio
Smartsheet
Fieldglass (VMS)
Beeline (VMS)
Wand (VMS)
Ariba
Affiliations
- Community Outreach leader.
Languages
English
Full Professional
Spanish
Limited
French
Limited
Swahili
Native/ Bilingual
References
References available upon request.
Timeline
HR Global Ops & Transformation Associate Director
Zimmer Biomet
12.2021 - Current
Sr. Human Resources Consultant
Prounlimited for Sandoz Inc.
07.2019 - 01.2021
Human Resources Specialist
Stafford Communication for Novartis Inc.
09.2015 - 06.2019
Master of Science - Human Resources Management
Thomas Edison State University
Bachelor of Science - International Business Management
New Jersey City University
Some College (No Degree) - ODLC Strategic Diversity Leadership
Cornell University
Some College (No Degree) - Employment Law, Compliance & Investigation
Center For Legal Studies