Anne Klosterman
Delaware,OH
Summary
Mid-career sales and account management professional with 34+ years of experience driving renewals, retention, and account growth across federal and commercial markets. Expertise in federal SaaS maintenance renewals, territory planning, stakeholder alignment, and reducing churn through renewal playbooks, proactive escalation, and cross-functional coordination. Proficient with Salesforce, procurement processes, and sales training.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Federal Renewals Territory Representative
Quest Software Public Sector Inc.
06.2017 - 10.2025
- Managed end-to-end maintenance renewals and retention for federal accounts across assigned territory; prioritized and mitigated high-risk renewals to prevent churn.
- Developed standardized renewal playbooks and account plans to streamline outreach, procurement coordination, and escalation paths.
- Partnered with technical, legal, and procurement teams to shorten renewal cycles and increase on-time renewals.
- Mentored junior renewal resources and supported coordinated renewal campaigns across regions.
Chemicals Inside Sales Representative
Nexeo Solutions
09.2015 - 06.2017
- Owned a territory book of business; serviced existing customers and executed targeted prospecting to expand account penetration.
- Designed territory plans and aligned product and logistics solutions to customer needs; closed incremental orders through consultative selling.
Inside Sales Executive
Dominion Enterprises
06.2013 - 09.2015
- Sold new, renewal, and add-on SaaS solutions; collaborated with customer success to accelerate adoption and increase account value.
- Executed renewal and retention strategies to preserve recurring revenue streams.
Indirect Account Executive & Territory Roles
Sprint · AT&T · VoiceStream
01.1997 - 01.2012
- Managed retail and channel partner programs, delivered merchandising and partner training, and executed promotional campaigns to drive sales and retention.
- Administered co-op advertising programs, led dealer trainings, and supported field events to increase market presence.
Education
M.B.A. - General Business Administration
Franklin University
B.A. - Journalism & Advertising (Public Relations & Communication)
The Ohio State University
Skills
- Client account management
- Federal/Public Sector Renewals
- SaaS Renewals
- Retention & Upsell
- Strategic territory planning
- Pipeline Management
- Customer relationship management
- Sales Training
- Contract & Procurement Coordination
- Salesforce
Accomplishments
- Implemented a renewal playbook adopted across regions to standardize communications and escalation steps.
- Reinstated lapsed maintenance agreements to recover recurring revenue and improve customer retention.
- Mentored junior team members to increase consistency and effectiveness of renewal outreach.
Certification
- Managing Your Sales Territory
- Solution Sales
- Sales Pipeline Management
- AI Fundamentals
- Academy Accreditation
- President’s Club Award
- Generative Director’s Club Award
- Pinnacle Club Award
- Heartland Award
- Early Achievers Club Award
- Top Activity Producer Award
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Federal Renewals Territory Representative
Quest Software Public Sector Inc.
06.2017 - 10.2025
Chemicals Inside Sales Representative
Nexeo Solutions
09.2015 - 06.2017
Inside Sales Executive
Dominion Enterprises
06.2013 - 09.2015
Indirect Account Executive & Territory Roles
Sprint · AT&T · VoiceStream
01.1997 - 01.2012
B.A. - Journalism & Advertising (Public Relations & Communication)
The Ohio State University
M.B.A. - General Business Administration
Franklin University