ANNE KRUIT
Brookfield,WI
Summary
Motivated and detail-oriented professional with extensive experience in delivering outstanding customer service. Demonstrated ability to quickly assess customer needs and offer appropriate solutions. Proficient in resolving customer issues, managing customer relations, and providing comprehensive product knowledge. Committed to optimizing processes for improved customer service efficiency and overall satisfaction.
Overview
26
26
years of professional experience
Work History
Direct Support Professional/Job Coach
Down Syndrome Association of Wisconsin
09.2022 - Current
- Provided personalized support for adult individual's with a variety of disabilities through encouragement, guidance and assistance when needed.
- Maintain accurate records of client data including incident reports, progress notes, and treatment plans.
- Demonstrated effective communication with families and staff to ensure goals are being met.
- Coached disabled employees how to perform the required job functions at various types of worksites to gain job independence.
Driver/Studio Support
Snapdragon of Elm Grove
02.2020 - 09.2022
- Assisted staff with taking orders and entered faxed orders on the POS software.
- Verified Bills of Ladings/invoices with delivered goods.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Customer Service Associate
Stein Garden Center
06.2021 - 02.2022
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves while operating a cash register.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Executive Assistant/Office Administrator
Chemcoaters, Inc.
04.2002 - 10.2003
- Tasked with HR duties for Steel Union employees which including: interviews, orientations, uniforms, weekly payroll (Paychoice/ADP) and attendance points.
- Completed accurate and punctual daily reports for the General Manager, Sales, Quality Control, and Production.
- Verified invoices against Bills of Lading and Purchase Orders then reported findings to accounting.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely purchase orders for essential materials.
- Document Control Coordinator for company SOP's to meet and maintain compliance with the ISO 9002 and QS 9000 certification requirements.
HCFA Inside Sales Representative
Neenah Printing
08.1999 - 05.2001
- Processed daily orders on ERP software SAP for five nationwide distribution centers under strict deadlines.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Participated on the SAP Process Improvement Team to streamline all steps of order processing and shipping.
- Facilitated improved collaboration between departments to ensure a cohesive approach to business growth strategies.
Education
Bachelor of Science (B.S.) - Exercise/Fitness, Business Admin
06.1994
Bachelor of Science (B.S.) - Pre-Accounting
Skills
- Skilled in MS Office and Google applications
- Time management
- Quick learner
- Meticulous attention to detail
- Effective multitasking
- Responsive to shifting priorities
- Collaborative teamwork
- Skilled in data entry
- Office administration expertise
- Client relations expertise
- Conflict resolution expertise
- Credit reconciliation
- Shipping coordination
- Proficient in ADP, Salesforce, UKG and SAP
- Record keeping
- Certified in CPR/AED
Timeline
Direct Support Professional/Job Coach - Down Syndrome Association of Wisconsin
09.2022 - Current
Customer Service Associate - Stein Garden Center
06.2021 - 02.2022
Driver/Studio Support - Snapdragon of Elm Grove
02.2020 - 09.2022
Executive Assistant/Office Administrator - Chemcoaters, Inc.
04.2002 - 10.2003
HCFA Inside Sales Representative - Neenah Printing
08.1999 - 05.2001
University of Wisconsin Oshkosh - Bachelor of Science (B.S.), Exercise/Fitness, Business Admin
University of Georgia - Bachelor of Science (B.S.), Pre-Accounting
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