Anne Kubes
New Prague,MN
Summary
Accomplished Badging Office Supervisor in the Aviation Security Division of the Airport Police Department at Metropolitan Airports Commission, adept in workflow planning and staff supervision, significantly enhanced office efficiency and team morale. Skilled in conflict management and customer relations, I spearheaded policy modifications and implemented effective training programs, driving notable improvements in productivity and client satisfaction. I established and fostered relationships with the TSA, CBP, and multiple other government agencies to ensure the safety and security of the MSP Airport.
Overview
17
17
years of professional experience
Work History
Badging Office Supervisor
Metropolitan Airports Commission
02.2018 - 08.2024
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented effective employee recognition programs that increased morale and motivation within the team.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Reduced operational costs through careful budget management and resource allocation.
Administrative Specialist
Metropolitan Airports Commission
06.2010 - 02.2018
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Boosted employee morale by planning team-building activities and corporate events.
- Streamlined office processes by implementing efficient document management and filing systems.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Sales & Leasing/ Administrative Assistant
Bellmobile Inc
05.2007 - 05.2010
- Maintained an organized workspace, ensuring that all necessary documents and information were readily accessible for efficient task completion.
- Assisted in the creation of leasing reports for management, allowing for better decision-making and improved performance.
- Enhanced lessee satisfaction by promptly addressing inquiries and resolving concerns related to leasing agreements.
- Contributed to successful lease negotiations by preparing necessary documentation and providing administrative support during meetings.
- Ensured timely collection of lease payments by sending reminders to clients as needed, maintaining a high rate of on-time payments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
Education
No Degree - Business Administration And Management
University of Minnesota
Minneapolis, MNNo Degree - Business Administration & Management
Metropolitan State University
Saint Paul, MN06.2006
Skills
- Scheduling and calendar management
- Training and coaching
- Documentation and control
- Workflow Planning
- Relationship Building
- Office Administration
- Staff Supervision
- Payroll and budgeting
- Customer Relations
- Conflict Management
- Customer Service
- Employee Training
Timeline
Badging Office Supervisor
Metropolitan Airports Commission
02.2018 - 08.2024
Administrative Specialist
Metropolitan Airports Commission
06.2010 - 02.2018
Sales & Leasing/ Administrative Assistant
Bellmobile Inc
05.2007 - 05.2010
No Degree - Business Administration And Management
University of Minnesota
No Degree - Business Administration & Management
Metropolitan State University
Similar Profiles
Val Miguel BajamondeVal Miguel Bajamonde
Community Service Officer at Metropolitan Airports Commission MSP APDCommunity Service Officer at Metropolitan Airports Commission MSP APD
Erik LarsonErik Larson
Community Service Officer at Metropolitan Airports CommissionCommunity Service Officer at Metropolitan Airports Commission
Megan LeclercMegan Leclerc
Administrative Assistant at Metropolitan Airports CommissionAdministrative Assistant at Metropolitan Airports Commission